Risk Bites: The Second Victim and the Second Arrow

When an adverse outcome occurs or treatment does not go to plan, our patients are often recognised as the only victim in these situations.  But are they? In this episode of RiskBites, Senior Dentolegal consultant Dr Annalene Weston explores the concept of the second victim, and its correlation with the Buddhists parable of the second arrow.Annalene goes on to explain how this teaching essentially encompasses everything that a dentolegal consultant strives to impart when assisting members with a complaint or adverse outcome.