RiskBites: Boundary setting for patients who push

Some aspects of communication with patients are not just necessary, they are vital to ensuring the success of your business and or your individual reputation. In this episode of RiskBites, Dental Protections Senior dentolegal consultant Dr Annalene Weston and our inhouse lawyer Helen Harbourne, discuss the importance of establishing clear professional and personal boundaries with patients from the outset. Identifying the types of patients who might seek to challenge these boundaries, and how best to manage these patients and their care.