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RiskBites - The Tipping Point - Do first responses really matter episode artwork

Mar 9, 2024 10 min

RiskBites - The Tipping Point - Do first responses really matter

from Dental Protection Australia Hosted by Dental Protection

Join Dr Annalene Weston, Senior Dentolegal consultant at Dental Protection and Case Manger Kristin Trafford Wiezel as they consider that point in time when a patient moves from being a disgruntled patient to a complainant. In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.

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RiskBites - The Tipping Point - Do first responses really matter

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How long is this episode of Dental Protection Australia?

This episode is 10 minutes long.

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This episode was published on March 9, 2024.

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