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Oct 22, 2023 11 min

RiskBites: View from the other side

from Dental Protection Australia Hosted by Dental Protection

In the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not. Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.

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RiskBites: View from the other side

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How long is this episode of Dental Protection Australia?

This episode is 11 minutes long.

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This episode was published on October 22, 2023.

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