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EPISODE · Oct 22, 2023 · 11 MIN

RiskBites: View from the other side

from Dental Protection Australia · host Dental Protection

In the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not. Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.

What this episode covers

In the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not. Dr Annalene Weston and Dr Harney discuss the importance of being able to recognise and acknowledge our patient’s viewpoint. Highlighting the key role that patient experience, perception, rapport, and trust play in these situations, irrespective of the quality of treatment provided.

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RiskBites: View from the other side

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Frequently Asked Questions

How long is this episode of Dental Protection Australia?

This episode is 11 minutes long.

When was this Dental Protection Australia episode published?

This episode was published on October 22, 2023.

What is this episode about?

In the next episode of RiskBites; ’The view from the other side’ Dr Colm Harney shares insight into why some patients complain and claim, when something unexpected happens and why some patients do not. Dr Annalene Weston and Dr Harney discuss the...

Can I download this Dental Protection Australia episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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