Roleplay Lab 1: Opening the Sales Conversation

In this Roleplay Lab episode of Selling That Solves Problems, students hear two versions of a salesperson opening a conversation with Tina Green, owner of GreenEarth Landscaping. The weak version shows a generic, product-centered pitch that recommends too soon, while the stronger version demonstrates a brief, relevant, respectful, customer-centered opening that earns permission to begin discovery. Students learn how to connect to the customer’s situation, avoid assumptions, respect the buyer’s time, and ask a strong first discovery question.Recommended Course Placement: Unit 1, Module 1.5 — Opening the Sales Conversation