Roleplay Lab 7: Working with a Skeptical Customer

In this Roleplay Lab episode of Selling That Solves Problems, students hear weak and stronger versions of a salesperson working with a skeptical customer. Maya Patel meets with Carla Briggs, owner of Briggs Auto & Diesel, who has been disappointed by previous vendors and is cautious about another software solution. The weak version shows Maya responding with vague reassurance and a rushed demo, while the stronger version demonstrates how to acknowledge skepticism, ask what happened before, clarify the customer’s risk concerns, narrow the conversation, provide specific proof, and earn a smaller next step.Recommended Course Placement: Unit 5, Module 5.1 — Objections Are Information, Not RejectionCo-hosts and Actors: Dr. Derek, Marcus Reed, Maya Patel, and Carla Briggs