Ryan E. Gales/Azmat Aulakh: Designing Airport Baggage Systems | Beyond Check-In

Rethinking Airport Baggage Systems: Design, Operations & the Future of Automation In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Ryan E. Gales and Azmat Aulakh from Jenkins/Gales & Martinez, Inc. (JGM) to explore the complexities of airport baggage handling system design and the evolving demands of modern airport operations. The conversation dives into the real-world challenges of designing and operating baggage systems, from working within tight physical constraints to integrating new technologies with legacy infrastructure. Drawing on their experience across major airport projects, the team shares how JMC evolved from architectural design into a leader in baggage operations and long-term system maintenance, bringing a more holistic, end-to-end perspective to the industry. This episode also covers:• Why baggage systems are often introduced too late in terminal design• The importance of early collaboration; architects, engineers, operations teams• Reliable performance and high passenger expectations in intense settings Designing systems adaptable to future technologies and operational changes• The role of automation and AI in optimising routing and maintenance• Innovations in tracking, including RFID and IoT-enabled visibility  Sustainability challenges and energy-efficient systems in reducing environmental impact Looking ahead, the discussion explores what the future of baggage could look like, from automated delivery and expanded curbside check-in to smarter, more connected systems that reduce friction across the passenger journey. The four highlight the critical role baggage plays in the overall airport experience and why better design, stronger collaboration, and smarter technology are key to building more efficient, resilient, and passenger-focused operations. As you listen, consider: how can better baggage system design transform the entire airport journey, from check-in to carousel? Follow & Catch Up With Us Want more from The BagFather? Tap in for exclusive content, behind-the-scenes moments, and everything that doesn’t make it into the mic. Instagram: https://www.instagram.com/thebagfatherpod/ YouTube:https://www.youtube.com/@TheBagfatherPod Follow and come along for the journey. Ryan E. Gales https://www.linkedin.com/in/ryangales/ CEO/Project Manager at JGM Azmat Aulakh https://www.linkedin.com/in/azmataulakh/ NYNJ Lead at JGMSee omnystudio.com/listener for privacy information.