Ryanair’s exercise in efficiency – with James O’Connor (#125)

Ryanair flies 200 million passengers to 37 countries in 600 aircraft, a huge operation with a pop-cultural reputation for cheap cheap flights and frank, tongue-in-cheek communication. With 27,000 employees in a range of roles – from IT to operations, engineers to cabin crew – the internal communication challenge is similarly huge. So, what is the comms and culture really like inside Ryanair? Internal Communications Manager James O’Connor visited the on-screen sofa with Katie Macaulay to explain. Katie and James discuss Ryanair as ‘an exercise in efficiency’, a concept many IC teams would benefit from adopting. Plus: the ups and downs of measurement, two-way IC platforms, great timing vs. great lighting, leaving your ego at the door, having fun with content, embracing the negative feedback, the 10-metre Joker in the reception of Ryanair HQ and how to persuade a leader that things don’t have to be perfect. Take your seat, put your tray table in the upright position, tune in and join the conversation – #TheICPodcast