S02 EP18 - L'expérience client au cœur du cabinet d'expertise comptable

from CodEC - Le podcast tech des experts-comptables · host Florian Dufour - Diplômé DEC - Consultant IA pour EC

📌INFOS SUR L'EPISODE Dans cet épisode 18 de la saison 2 intitulé "L'expérience client au coeur du cabinet d'expertise comptable", découvrez comment offrir une expérience client de qualité en tant qu'Expert-Comptable. Mon invité, Paul SARRANS, Responsable commercial chez AFE, vous partage sa vision sur l'importance du relationnel, de la spécialisation et du temps de cerveau disponible pour créer une relation de confiance avec le client. Écoutez cet épisode instructif pour tout professionnel cherchant à améliorer l'expérience de ses clients. La durée de l'épisode est de 1h05mins⏳. ⏱️CHRONOLOGIE DE L'EPISODE #1 Présentation du groupe AFE et de Paul SARRANS (Resp. Commerciale) : 00:47 #2 L'importance de l'expérience client chez AFE : 20:51 #3 L'enjeu de la segmentation des clients : 26:51 #4 La place des outils dans l'expérience client : 31:20 #5 AXONAUT : l'outil au service de l'expérience utilisateur chez AFE : 41:22 #6 On parle d'OUTboarding client chez AFE : 43:36 #7 La communication continue au profit d'une expérience client optimale : 47:26 #8 Ultime conseil sur l'expérience client dans la profession comptable : 56:14 #9 En apprendre plus sur Paul SARRANS avec le jeu "ceci ou cela" : 01:05:05 📚RESSOURCES Pour en savoir plus sur cabinet AFE et Paul Sarrans c'est par ici 😉 : Site internet d'AFE (https://www.experts-afe.fr/) Page LinkedIn d'AFE (https://www.linkedin.com/company/audit-finance-expert/) LinkedIn de Paul Sarrans (https://www.linkedin.c om/in/paul-sarrans-b6647142/) 🚨MERCI AUX PARTENAIRES DE LA SAISON 2 (par ordre alphabétique) : AXONAUT 🔗pour la gestion interne du cabinet EC ; CLASSE 7 🔗édifie la communication des EC ; REGATE 🔗 le cockpit financier de vos clients ; SAGE 🔗la solution comptable des EC. 🎙️SOUTENEZ LE PODCAST GRATUITEMENT Laissez un avis et 5 étoiles ⭐⭐⭐⭐⭐ sur votre plateforme d'écoute préférée 🙏. 📢CONTACTEZ-MOI ! Sur LinkedIn (https://www.linkedin.com/in/florian-dufour/) ou par mail ([email protected] ) Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

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This episode is 1 hour and 5 minutes long.

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This episode was published on September 11, 2023.

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