S1 E10: Restaurant Culture

In this episode, Christine and Keith discuss the importance of culture and people management in the restaurant and hospitality industry. [00:26] The Restaurant Industry Like Showbiz and Politics [02:08] Living Your Truth [04:47] Being Fair and Consistent [08:20] A Leader’s Personality [12:19] Importance of Culture [14:27] Managers VS Leaders [18:59] Treating the Staff Like Guests [21:06] Finding the Right People [24:11] The Regulars [29:03] Bad Culture [32:59] Changing and Implementing a Restaurant’s Culture Importance of Culture Christine and Keith believe that the reason why 60% of restaurants that open during their first year fail is because of poor culture. They emphasize the importance of reinforcing a culture inside of any business because it’s what drives the workforce and what makes people excited about going to work. They encourage managers to be leaders, more than just someone to check boxes but someone to oversee the restaurant and the needs of their people. Advice on Steps to Improve Restaurant Culture DeVita and Hancock has six steps in implementing and improving restaurant culture which is to find the right culture, hire the right crew, drive change within the current staff, be fair and consistent with coaching, address and implement a “What’s in it for me?” for staff, and reinforce your culture on a consistent basis. Keith advises to think about how you want to be remembered and what you gave that person because for a lot of the people that want to be hired, it could be their first job and are most likely going to remember the staff and how they were treated. Where to Find Them: Facebook - DeVita & Hancock Hospitality Group Inc. Instagram - @devita_hancock_hospitality Official Website - DeVita and Hancock Hospitality Group Christine DeVita on LinkedIn Keith Hancock on LinkedIn [email protected]