PODCAST · business
Behind the Counter with DeVita & Hancock
by DeVita & Hancock Hospitality
Restaurant People talking about REAL industry news. Discussing the day-to-day life of the restaurant industry. From the Founders of DeVita and Hancock Hospitality, we introduce to you Behind the Counter!
Episodes
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S3 E6: Outlaw the Industry Fraud
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Union Update: Our viewers need to stay vigilant Subway transfers franchises to franchisees Three post COVID challenges the industry is dealing with. McDonald’s is supersizing its quality Keith &…
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S3 E5: Priceberg Dead Ahead
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Loyalty News Recap Last Show McDonalds goes value meal at their home office Effin Egg Opens in Morristown Friendly's, Christine's Old Home Starbucks Union Stuff Keith & Chrisine talk about: Don't Sink...
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S3 E4: No Going Back ..... we are in the Future
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Darden CEO Dining & Economy Panera Partners with Amazon WTF Texas Roadhouse is on the Map Habit Burger New CEO Moe's Expansion Keith & Chrisine talk about Guest Engagement This week's episode of Behind...
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S3 E3: Peter Condom Tail
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Chipotle Expansion Nine Breakout Brands NYC Churro Ladies Restaurants Taking Cash and Charging more to use your CC Harassment in the Work Place Christine & Keith discuss how you need to be more PC in…
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S3 E2: Spring into Blossoming Talent
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: McDonalds Opens Fully Automated Bob Evans for Easter? Mighty Quinn's expanding Chain Fogo De Chao Thoughts on Chain Restaurants Christine & Keith discuss Restaurant Labor This week's episode of Behind…
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S3 E1: Rainbow Rocking the Gold
Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Chick -Fil-A's Data Breach Burnie Sanders & Starbucks Beyond Meat Profits Plumet Thursday is the new Friday Post COVID D&H's Hot Jobs for March This week's episode of Behind the Counter was brought to…
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S2 E16: A Token Beyond
Today's Episode "A Token Beyond" Keith and I talk about: Chic Fil A Drive Thru Update, Starbucks & Howard Shultz, Restaurant Unions continue, and NFT Restaurants: What are they? This week's episode of Behind the Counter was brought to you by: DeVita & Hancock Hospitality Inc....
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S2 E15: Extra Extra Decisions and Indecision
Today’s Episode “Extra-Extra Decisions and Indecision” Keith and I talk about DC increasing server pay by 2027, Employment in our industry where are the jobs? Have they grown? Sweet Green Shares Tumble, Chipotle Prices Raise and guest visits slip, and Inflation's Restaurant Deflation. This week's...
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S2 E14: Frost & Foliage
Todays Episode “Frost & Foliage” Keith and I talk about the Restaurant Revitalization Fund, Chili’s To Go Restaurants, Ghost kitchens, and Early Brands Franchising and Investing. This weeks episode of Behind the Counter is brought to you by: Hospitality News Magazine.…
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S2 E13: Improv: Real Talk
Christine & Keith freestyle this episode comparing the industry to when they were hourly employees and GM's to what it is now. What is was like then, now, and the future nostalgia to come. Remember When… How did we first meet? Remember the moment lol? What did the hourly look like for us vs now?...
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S2 E12: Nuclear Laborcaust
Christine & Keith talk about Lab-Grown Meat, Supply Chain updates, Restaurant Price Increases, and How to Hire and Retain Great People. This Episode is brought to you by Hospitality New Magazine! Listen to Behind the Counter on Spotify & Apple Podcast. Where to find Christine & Keith Facebook -...
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S2 E11: Witch way to the Boar
Christine & Keith kick off the second half of Season 2 with their Halloween Episode - "Witch way to the Boar". They discuss NYC COVID Restrictions, Starbucks and Unions, Chipotle & Chippy, and how to prepare your restaurant for Halloween. Listen to Behind the Counter on Spotify & Apple Podcast....
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S2 E10: Egg-Cited Easter is Here
Just like Jesus’ age when he resurrected, today is Behind the Counter’s 33rdepisode and Christine and Keith discuss the boom of plant-based meat and planning your restaurants for the Easter holidays. [00:27] Christine’s Experience at Outback [03:51] Lab-Grown and Plant-Based Meat [11:15] The…
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S2 E9: Labor Break You
Labor can make or break you, and on this episode of Behind the Counter, Christine and Keith lay down their thoughts on labor in the restaurant in the industry and how the NYC Fair Workweek Law has evolved over the past few years. [01:36] Starbucks and Unions [07:44] No More Masks and Vaccine...
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S2 E8: Deep Fried Demand
Christine and Keith’s topic for today is centered around America’s billion-dollar fast-food industry. They start off by digging into the history of the fast-food industry, how some of the biggest brands came to be, and explain why fast foods will forever be a part of American culture. [00:30]...
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S2 E6: Finding that Pot of Gold at the End of a Rainbow
St. Patrick’s Day is coming up and our two hosts reminisce on pre-pandemic days and hope for post-pandemic festivities. Joining us on this episode as well is Darcell Taylor, a former Pret employee and now Director of People and Culture of Bread Alone Bakery. She shares her inspiration working in...
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S2 E5: Stated Simply For The Operator
Christine and Keith’s topics for today start off with President Joe Biden’s State of the Union and its effect, or lack thereof, on the restaurant industry. Despite what’s going on with the world with Ukraine and inflation, Keith shares the inspiring story of KFC’s very own Col. Sanders and the…
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S2 E4: I Thought Casper was Friendly
Halloween has arrived a little earlier in February as Christine and Keith talk about ghosting in not just the dating world, but also in recruitment. Christine also makes a bold statement: COVID is over and it’s time for the restaurant business to bounce back better than before. [00:16] Rising…
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S2 E3: Go Vlog Yourself! An Interview with Kreskin Torres
Christine and Keith welcome their first guest of the season, Kreskin J. Torres! Kreskin is a blogger, influencer, and owner of The Rideshare Foodie. In this episode, we get to know him, his love for food, and the best places to be in across all 50 states of the United States, all of which he’s...
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S2 E2: Winging It! Inflation on the Rise. Who Said Chickens Can't Fly?
Menu inflation is at an all-time-high and Christine and Keith give tips on how to deal with this crisis. They also share their thoughts on the mask mandates and outdoor dining sheds as NYC nears the end of the pandemic. [00:38] Bill de Blasio [02:40] Mask Mandates [09:03] Joe Biden’s State of the...
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S2 E1: So Lovely to be Back
Christine and Keith are back with Season 2 of Behind the Counter. They talk about Valentine’s Day and how restaurants can bounce back and make the most out of this holiday. - Christine and Keith's Unexpected Delights to Help your Restaurant for Valentines Day [01:25] Recap of Season 1 [02:45] The...
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S1 E20: Turkey and Turnkey
Christine is back with Keith on the season finale of Behind the Counter. They talk about the boomerang effect in the industry, how to get ready for the Thanksgiving and Christmas peak, and what they really think about deep-fried turkey. [01:35] The Boomerang Effect [10:19] The Customer is (not)...
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S1 E19: Emerging and Evolving with Jess Chuang
Keith is flying solo on this episode but is in good company with guest Jess Chuang, owner and operator of Ichiban To-Go alongside her father who first started the business in the 80’s. She shares how she runs things, how she keeps her staff loyal, and how she adapted Ichiban’s business model...
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S1 E18: Detail is not just Retail. Find your Devil
Should we bring in robots or drones to serve our food? Christine and Keith discuss the future of automation in the industry. The two hosts also share valuable tips on how to stay consistent with your dining experience and the things that you might think customers don’t notice but actually do....
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S1 E17: Ooooppppssss I Hit Send
Christine and Keith share their thoughts on proper communication in the industry and how easily you can get misconstrued through text. They exchange funny and cringe-worthy experiences about employees who are a little too noisy through both text and social media. [00:29] Restaurants Closing Early...
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S1 E16: The One Night Stand
The dynamic duo of DeVita and Hancock is back with some industry news and their thoughts on the evolution of gig work. They exchange stories on their experiences with growing multi-unit brands in New York, franchisers, and the right to open a restaurant. [01:21] Industry News [03:06] Gig Work...
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S1 E15: Stick it in Dry!
In this episode, Christine and Keith welcome their two friends on the show: Anthony Azzara, Corporate IT Manager from The One Group and Jack Copus, a Hospitality Accounting Executive from SpotOn and Behind the Counter’s first ever guest from Episode 2. They reminisce the old days from Pret, the...
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S1 E14: No Progression with out Perfection
In this episode, Christine and Keith continue to share issues that restaurants continue to face: more alarming numbers on staffing and costing issues, what they really think of New York’s minimum wage, and seeing no end in sight on the vaccine mandate. [00:19] Missing Richard [03:21] Robert Earl…
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S1 E13: Captain Chaos
In this episode, Christine and Keith welcome back fellow DeVita Hancock teammate Richard Teaar. They discuss time management, how they married the restaurant industry and the never-ending battle with the vaccine mandate. [00:54] Richard’s Time Management [04:39] Navigating the Restaurant World...
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S1 E12: How Can I Yelp You?
In this episode, Christine and Keith share restaurant pet peeves and more tips on how new restaurant owners can maximize their throughput. [02:22] How the Delta Variant Affected McDonald’s [04:19] Pet Peeves on Ordering and Tik-Tok [10:34] To Insure Proper Service [15:06] Picky Eaters [19:26]...
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S1 E11: You Need to be A Junkie
In this episode, Christine and Keith share the importance and give tips on social media marketing for restaurants and owners alike. [02:11] Recouping Money and Mandates [06:07] Ghost Kitchens [08:51] Becoming a Social Media Junkie [15:26] 11 Social Media Marketing Tips for Restaurants [17:03]…
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S1 E10: Restaurant Culture
In this episode, Christine and Keith discuss the importance of culture and people management in the restaurant and hospitality industry. [00:26] The Restaurant Industry Like Showbiz and Politics [02:08] Living Your Truth [04:47] Being Fair and Consistent [08:20] A Leader’s Personality [12:19]...
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S1 E9: DeBlasio Beating a Dead Restaurant
Christine and Keith are back to talk about state of staffing and how it’s not “New York” as they continue to weigh in on Mayor DeBlasio’s vaccine mandate. [00:30] Where Are All the Employees? [04:09] The Art of What Restaurants Do [05:47] Issues That Will Arise and the Vaccine Passport [10:50]...
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S1 E8: City of Chaos
On Part 2 of Big Bird DeBlasio & His Vaccine Mandate, Christine and Keith share the feedback they got from listeners on their stance on the vaccine mandate, how this can further effect the restaurant business, and why you should take your anger out on the Mayor and not the restaurant. [00:56]...
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S1 E7: Big Bird DeBlasio & His Vaccine Mandate
On this special episode of Behind the Counter, Christine and Keith discuss the mandated vaccine rollout of the Mayor of New York for all Restaurant Workers and Customers to Dine-in and how it will affect the industry. [00:01:52] Mayor Deblasio’s Press Conference [00:03:47] The Mandate’s Effect on...
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S1 E6: Yelp This!
In this episode, Keith and Christine discuss the ongoing staffing issue in the restaurant industry, minimum wage in the US, and how they deal with unhappy customers. This time around, they turn the tables and tell us what they really think of Yelp. [00:00:47] People Planning: State of Staffing in...
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S1 E5: Cutlets of Fury
In this episode, Keith and Christine bring in their guest, fellow Devita & Hancock partner, and Regional Executive Recruiter Richard “Cutlets of Fury” Teear. He is an experienced restaurant operator with over 30 years of experience running full-service, casual, and fine dining establishments....
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S1 E4: The Two Founders
Keith Hancock and Christine DeVita are partners and chief executives of DeVita and Hancock Hospitality, a full-service consulting and recruiting firm specializing in restaurant, QSR and retail consulting. Christine is the President and CEO with over 25 years of experience in business development...
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S1 E3: Building Back
Keith Hancock and Christine DeVita are partners and chief executives of DeVita and Hancock Hospitality, a full-service consulting and recruiting firm specializing in restaurant, QSR and retail consulting. Christine is the President and CEO with over 25 years of experience in business development...
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S1 E2: Just Jack!
On this episode of "Behind the Counter" with DeVita & Hancock, we have Jack Copus with SpotOn. Talking about SpotON's POS system, how COVID has changed restaurants point of sales functionality, and SpotOn's latest round of funding and how they positively impacted the industry!
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S1 E1: Mirepoix Stew
Mirepoix Stew
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ABOUT THIS SHOW
Restaurant People talking about REAL industry news. Discussing the day-to-day life of the restaurant industry. From the Founders of DeVita and Hancock Hospitality, we introduce to you Behind the Counter!
HOSTED BY
DeVita & Hancock Hospitality
CATEGORIES
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Frequently Asked Questions
How many episodes does Behind the Counter with DeVita & Hancock have?
Behind the Counter with DeVita & Hancock currently has 41 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Behind the Counter with DeVita & Hancock about?
Restaurant People talking about REAL industry news. Discussing the day-to-day life of the restaurant industry. From the Founders of DeVita and Hancock Hospitality, we introduce to you Behind the Counter!
How often does Behind the Counter with DeVita & Hancock release new episodes?
Behind the Counter with DeVita & Hancock has 41 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Behind the Counter with DeVita & Hancock?
You can listen to Behind the Counter with DeVita & Hancock on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Behind the Counter with DeVita & Hancock?
Behind the Counter with DeVita & Hancock is created and hosted by DeVita & Hancock Hospitality.
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