S1 E17: Ooooppppssss I Hit Send

Christine and Keith share their thoughts on proper communication in the industry and how easily you can get misconstrued through text. They exchange funny and cringe-worthy experiences about employees who are a little too noisy through both text and social media. [00:29] Restaurants Closing Early [03:31] Flipping on the Switch Right Away [07:06] Proper Training and Proper Communication [14:41] Communicating to New Hires [17:23] The Effectiveness of Texting [19:26] Lines You Should Not Cross [24:10] Social Media Trickling Down the Work Force [29:17] COV-Hole of the Week Proper Training and Proper Communication Keith and Christine have experienced miscommunication from managers and employees and still find it weird when managers message their staff. 15 years ago, things were entirely different; phones weren’t allowed and they didn’t even know each other’s phone numbers. Now, Christine sees employees sharing screenshots of their bosses’ misconstrued and inappropriate texts all over Tiktok, but on a more positive note, texting for restaurants has led to increased sales, streamlined seating, pick-up and delivery, while boosting employee productivity and engagement. Lines You Shouldn’t Cross Christine cringes at the thought that employees have their managers phone numbers. Keith reads out a timeless, rather charming message from an unhappy employee. They also advise to not make your social media public, especially if you’re a controversial person. Make it private, don’t announce where you work and what you do for a living, keep it within your safe space, and don’t let it trickle down to your work force. Where to Find Them: Facebook - DeVita & Hancock Hospitality Group Inc. Instagram - @devita_hancock_hospitality Official Website - DeVita and Hancock Hospitality Group Christine DeVita on LinkedIn Keith Hancock on LinkedIn [email protected]