S1EP14 卓越服務的秘密：比使命必達更難的是「感同身受」！ Feat. 中華民國旅館金鑰匙協會會長林惟恩 Kevin

from Taiwan Scene 旅遊瞭望台 · host Taiwan Scene

🔑 「服務不是把事做好，而是讓人感受到，你真的在乎。」你是否曾在旅途中，因為某位飯店人員的貼心舉動，對一個國家產生完全不同的好感？本集我們邀請到中華民國旅館金鑰匙協會會長、漢來大飯店副總監——林惟恩 Kevin Lin，聊聊他從台南觀光科學生，一路走到台灣飯店服務最前線的故事。從「幫外國客人安排去看資源回收場」的奇特請求，到今年3月在馬德里參與金鑰匙全球年會的現場直擊，帶回第一手觀察國際服務趨勢與AI科技的應用挑戰，他用溫度與專業，詮釋了什麼叫「台灣式的精緻服務」。他說：「AI 再強，也無法讀懂客人眼裡的焦慮與期待。」用人味補足科技，用故事串聯世界——這就是金鑰匙真正的意義。 ✨ 本集亮點 ▶ 想加入金鑰匙？考試難度超乎想像，還得臨場演技加滿點！ ▶ 「參觀資源回收場」與「找車門」？那些年客人最難忘的奇葩需求 ▶ 飯店服務遇上AI浪潮：他在金鑰匙全球大會看到什麼？ ▶ AI 是敵人還是神助手？傳統服務業的數位轉型關鍵思維 ▶ 從飯店服務看見台灣形象：細節裡的國際好感度 ▶ 用「替代方案」化解 No 的瞬間，讓服務留下溫度留言告訴我你對這一集的想法！ Taiwan Scene 的旅遊生活雜誌網站：https://taiwan-scene.com/ 我們有 IG 喔！趕快追起來！ Taiwan Scene Instagram https://www.instagram.com/taiwanscene/profilecard/?igsh=MnJqd2J4azAzeXZr 主持人：林易萱 Claudia Lin 製作人：陳怡雯 Yvonne Chen, 林易萱Claudia Lin 節目監製｜讓世界愛上台灣股份有限公司、贏想品牌策略有限公司 ✉️ 專訪合作邀約 ➠ [email protected] 本節目由【聲歷其境】團隊製作播出 -- Hosting provided by SoundOn

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S1EP14 卓越服務的秘密：比使命必達更難的是「感同身受」！ Feat. 中華民國旅館金鑰匙協會會長林惟恩 Kevin

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This episode is 41 minutes long.

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This episode was published on June 2, 2025.

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