S2:E19 – “It’s all about transparency, visibility and collaboration”
from Tell Me Why Hosted by American Airlines
In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers’ journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.
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How long is this episode of Tell Me Why?
This episode is 5 minutes long.
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This episode was published on July 31, 2019.
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