PODCAST · business
Tell Me Why
by American Airlines
Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.
Episodes
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S9:E4 — ‘The American product is something people want to buy’
In this episode of Tell Me Why, Chief Commercial Officer Nat Pieper reflects on nearly three decades in the airline industry — including a surprising family tie to American’s earliest roots — and explains the “commercial virtuous circle” that guides how we build our network, elevate the customer...
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S9:E2 — ‘Our technology focus is to enable the goals of the airline’ — Ganesh Jayaram
In the latest episode of Tell Me Why, American’s Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to talk about the priorities for American’s IT team, how technology is helping to improve the team member and customer experience and how American is...
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S9:E1 — ‘We need to make sure we’re investing in technologies‘ — Larry Culp
In the first episode of Season 9 of Tell Me Why, GE Aerospace Chairman and Chief Executive Officer Larry Culp joins Chief Communications Officer Ron DeFeo to talk about the decades-long relationship between American and GE Aerospace and how GE and CFM’s fuel-efficient engines power American’s...
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S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones
In the latest episode of Tell Me Why, Dallas Cowboys Owner, President and General Manager Jerry Jones joins Chief Communications Officer Ron DeFeo at The Star in Frisco, Texas, to talk about the power of partnership and what it means to build something enduring. Jerry reflects on the Cowboys’...
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S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto
In the latest episode of Tell Me Why, Finnair CEO Turkka Kuusisto discusses the importance of oneworld and the Atlantic Joint Business. He also discusses Finnair’s recent centennial, improvements to the customer experience and the airline’s focus on sustainability.
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S8:E5 — ‘We opened some amazing new routes’ — José Freig
In the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José also highlights the excitement of international...
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S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Duffy
U.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.
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S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins
Brian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.
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S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram
In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and…
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S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden
On the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new...
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S7:E7 — ‘We’re making loyalty even more rewarding.’ — Scott Chandler
In the latest episode of Tell Me Why, Scott Chandler, Senior Vice President of Revenue Management and Loyalty, joins Ron DeFeo, Chief Communications and Marketing Officer, to share exciting updates to the AAdvantage® program. From getting to use your miles onboard to keeping it straightforward to...
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S7:E6 — ‘We’re battle-tested.’ — Capt. Alan Johnson and Cedric Wilson
In the latest episode of Tell Me Why, Capt. Alan Johnson, Vice President of Flight, and Cedric Wilson, Vice President of Safety Systems, Efficiency and Compliance, join Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our Operations team is getting ready for a busy holiday...
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S7:E5 — ‘We want to increase travel.’ — Geoff Freeman
In the latest episode of Tell Me Why, Geoff Freeman, President and CEO of U.S. Travel Association, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the work the association is doing to advocate on behalf of the travel industry. American is a proud member of U.S. Travel…
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S7:E4 — ‘These destinations are a gateway to the rest of Europe.’ — Brian Znotins
In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network and Schedule Planning, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about the summer 2025 network announcement. American continues to grow its comprehensive global network and will offer...
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S7:E3 — ‘We’ve really been focusing on supportability.’ — Heather Garboden
In the latest episode of Tell Me Why, Heather Garboden, Senior Vice President, American Eagle and Cargo, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how our regional carriers and Cargo team are helping us achieve our goals of running a reliable and profitable airline.
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S7:E2 — ‘We’re reengineering the way we work.’ — Ganesh Jayaram
In the latest episode of Tell Me Why, Ganesh Jayaram, Chief Digital and Information Officer, joins Ron DeFeo, Chief Communications Officer, to talk about how technology is powering our airline. Team members are leveraging technology to support customers this summer by mitigating disruptions,...
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S7:E1 — ‘Are we ready? We absolutely are.’ — David Seymour
In the Season 7 premiere of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to preview American’s summer operation and share some of the preparations we’ve made to ensure the airline runs smoothly for our customers during this...
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S6:E11 — ‘When you are an innovator, you are focused on your customers, not your competitors’ — Vasu Raja
In the season 6 finale of Tell Me Why, Vasu Raja, Chief Commercial Officer, talks about how we think about our business and our customers – from the best global network to the award-winning AAdvantage program to connecting directly with our customer.
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S6:E10 — ‘The team is what’s going to make this work.’ — Anne Moroni
In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, talks about our strong operational performance, how we’ve prepared for the Thanksgiving holiday travel period and the latest tools and technology helping our team. We’re running the best...
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S6:E9 — ‘Fuel is a commodity and it’s all about the supply and demand dynamics’ —Meghan Montana
In the latest episode of Tell Me Why, Meghan Montana, Senior Vice President and Treasurer, talks about the recent run-up in fuel prices, the proactive decisions we’re making to protect American from the rise in costs and how team members around the system can help conserve fuel.
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S6:E8 — ‘Sustainability Is At The Heart Of Building An Airline That Thrives Forever’—Jill Blickstein
In the latest episode of Tell Me Why, Jill Blickstein, VP and Chief Sustainability Officer talks about sustainability and why it’s so important for our airline. We’re on a path to net-zero emissions by 2050, and there is a lot to be excited about, including a recent study American participated in...
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S6:E7 – ‘We’re excited to add new destinations to the mix’ — Brian Znotins
In the latest episode of Tell Me Why, Brian Znotins, Senior Vice President of Network Planning, talks about the summer 2024 network announcement. Next year, we’ll offer service to three new European cities, add one brand new route and resume service to Venice, Italy (VCE), from ORD.
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Earnings Highlights — 2Q23
Listen in to the latest episode for a recap of the second-quarter 2023 earnings call. Get the highlights of what Robert and other leaders discussed — from financial to operational performance.
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S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek
In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points…
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S6:E5 - ‘We operate for our customers’ — David Seymour
In the latest episode of Tell Me Why, David Seymour, Chief Operating Officer, joins Ron DeFeo, Chief Communications and Marketing Officer, to talk about how we’re working as a team and solving for the system to deliver a reliable operation this summer — and keeping our customers at the center of...
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S6:E4 — ‘We want to be a winning franchise, not just have a winning season’ — Jessica Tyler
Jessica Tyler, VP, IOC, joins Ron DeFeo to talk about how the IOC team is focused on delivering for our customers and fulfilling the promise we made when they booked travel with us. Earlier this week, Chief Operating Officer David Seymour shared an update on our outstanding Memorial Day weekend...
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S6:E3 — ‘We are laser-focused on ensuring we have our operation running well.’ — Evie Garces
In the latest edition of Tell Me Why, Evie Garces, VP of Line Maintenance discusses the important around-the-clock work Tech Ops performs, the critical role the team plays in our summer operation and steps American is taking to open doors to careers in aircraft maintenance, ensuring a full…
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Earnings Highlights — 1Q23
Don’t have time to listen to the full earnings call? No worries. We’ve put together the highlights in our new podcast recapping the call where Robert and other leaders discussed our financial and operational performance.
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S6:E2 — ‘Our customers have changed, and how they shop has changed’ — Scott Laurence & Thomas Rajan
In the newest edition of Tell Me Why, Scott Laurence, SVP of Partnership Strategy and International, and Thomas Rajan, VP of Global Sales, discuss how American is implementing New Distribution Capability technology, which we use to distribute offers to customers through travel retailers, and…
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S6:E1 — ‘We are ready to execute for a great summer’ — Julie Rath
In the Season 6 premiere of Tell Me Why, Julie Rath, SVP of Airport Operations, discusses how the American team is carrying our strong operational momentum forward, following an impressive first quarter and spring break operation period so far. With the summer in sight, our focus remains on...
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Earnings Highlights — 4Q22/FY22
Don’t have time to listen to a full earnings call? We’ve launched a new series with all the highlights. Hear what CEO Robert Isom had to say about our financial and operational performance in 2022 and what lies ahead for American.
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S5:E13 — ‘We’re ready to run a reliable operation during the winter holiday’ — Julie Rath
In the Season 5 finale of Tell Me Why, Julie Rath, SVP of Airport Operations, joins Ron DeFeo, Chief Communications Officer, to discuss how our team ran a reliable operation during the Thanksgiving holiday travel period and is prepared to serve more than 10 million customers during the winter...
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S5:E12 — ‘The uniqueness of Stand Up To Cancer partnering with American is just so special’
In the latest episode of Tell Me Why, Rusty Robertson, award-winning marketer and Co-founder of Stand Up To Cancer (SU2C), and Eric Stonestreet, two-time Emmy Award-winning actor, best known for his portrayal of Cam on the hit comedy series “Modern Family,” join Ron DeFeo, Chief Marketing and...
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S5:E11 — ‘We’re creating a global network with our partners’ — Scott Laurence
In the latest episode of Tell Me Why, Scott Laurence, SVP of Partnership Strategy, joins Ron DeFeo, Chief Communications Officer, to talk about how our partnership strategy is helping us create a world-class customer experience. Scott also discusses the importance of our new agreement with all...
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S5:E10 — ‘We have an incredible team running a reliable hub’ — Ralph Lopez
In the latest episode of Tell Me Why, Ralph Lopez, VP of CLT Operations, joins Ron DeFeo, Chief Communications Officer, to talk about the work the team is doing in CLT to run a reliable operation. Succeeding in DFW and CLT is critical to our airline’s success and the team in CLT is setting an...
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S5:E9 — ‘Our reliability in September was the best September we’ve ever had.’ — JC Gulbranson
In the latest episode of Tell Me Why, JC Gulbranson, Senior Vice President of Flight Operations and IOC, joins Ron DeFeo, Chief Communications Officer, to discuss American’s strong operational performance in September, including during the devasting hurricanes, as well as what we’re focused on as...
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S5:E8 — Hispanic Heritage month and 25 Years of the Latin Diversity Network — Juan Carlos Liscano
In the latest episode of Tell Me Why, Juan Carlos Liscano, Vice President of MIA Operations, joins Ron DeFeo, Chief Communications Officer, to discuss his personal story tied to Hispanic Heritage Month and the Latin Diversity Network (LDN) Employee Business Resource Group (EBRG) as it celebrates…
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S5:E7 — ‘The operation plays a really critical role in the schedule that we fly’ — Brian Znotins
You’ve likely seen news articles lately about changes to our schedule, but there’s more to the story than just the headlines. In the latest episode of Tell Me Why, Brian Znotins, Vice President of Network Planning, joins Ron DeFeo, Chief Communications Officer, to discuss how schedules are built…
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S5:E6 — ‘We have a lot of flexibility as we continue to navigate the recovery’ — Meghan Montana
In the latest episode of Tell Me Why, Meghan Montana, , Vice President and Treasurer, joins Ron DeFeo, Chief Communications Officer, to share insight on three important topics – liquidity, debt and fuel. Meghan explains how well-positioned we are to continue navigating the post-pandemic recovery...
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S5:E5 — ‘We want to build the best network in the world and deliver on it reliably’ — Anne Moroni
In the latest episode of Tell Me Why, Anne Moroni, Vice President of Operations Planning and Performance, and Brian Znotins, Vice President of Network Planning, join Ron DeFeo, Chief Communications Officer, to talk through how we’ve worked to build and deliver the best network in the world....
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S5:E4 — ‘We contribute at such a high level for this airline’ — Franco Tedeschi
In the latest episode of Tell Me Why, Franco Tedeschi, VP of Domestic Airports and Strategic Partnerships, joins Ron DeFeo, Chief Communications Officer, to talk about the role the spoke and gateway airports play in running a reliable operation. Our spokes and gateways account for about 47% of…
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S5:E3 — ‘It’s been an incredible effort to make sure we’re ready for summer’ — JC Gulbranson
In the latest episode of Tell Me Why, JC Gulbranson, SVP, Airport Operations, joins Ron DeFeo, Chief Communications Officer, to talk about the incredible work our airport teams have been doing to get ready for summer. We’ve been preparing for summer for nearly a year to get the right people in…
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S5:E2 — ‘We’re getting back to the fundamentals’ — David Seymour
In the latest episode of Tell Me Why, COO David Seymour joins Chief Communications Officer Ron DeFeo to talk about our focus on excelling at the fundamentals. The “one team” mentality is pivotal to mastering the turn, which our team does nearly 6,000 times a day, and running a safe and reliable...
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S5:E1 — ‘We have an outsized role in the success of our airline’ — Jim Moses
Have you ever wondered why we do the things we do at American? The Tell Me Why vodcast is a series that gives team members a look at the "why" behind the decisions our leaders make in guiding the world’s greatest airline. In Season 5 of Tell Me Why, we’ll dive deeper into our 2022 goals and...
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S4:05 — Tell Me Why: “Welcomed as my true, authentic self.” — Molly Wilkinson
On a recent episode of Tell Me Why – the American Airlines vodcast series for team members that shares the “why” behind the decisions we make – host Caroline Clayton, Vice President of Global Engagement for American, sat down with Molly Wilkinson, Vice President of Regulatory Affairs. Molly...
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S4:03 — Tell Me Why: “The vaccines are all proving highly effective” — Jennifer Saddy
In the latest episode of Tell Me Why, Jennifer Saddy, Managing Director, Absence Management, discusses the importance of team members getting a COVID-19 vaccine, the efforts the company is undertaking to help facilitate that and the new incentive program for those who choose to receive a vaccine.
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S4:02 – Tell Me Why: “You should be excited about this” — Vasu Raja
In the latest episode of Tell Me Why, Chief Revenue Officer Vasu Raja explains what our new Northeast Alliance with JetBlue means for our team, the value of codeshares and how the alliance will help American continue to grow in the future.
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S4:01 – Tell Me Why: “We’ve set a goal of reaching net-zero emissions by 2050” — Jill Blickstein
In the Season 4 debut of Tell Me Why, Jill Blickstein, Managing Director of Environmental, Social and Governance (ESG), explains the strides American made on sustainability in the past year, despite the challenges the company faced due to the COVID-19 pandemic. In 2020, American set a goal to…
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S3E10 - Tell Me Why: “We made improvements not just for American, but for the industry as a whole.”
n the latest episode of Tell Me Why, two of American’s Boeing 737 experts stop by to discuss the latest as American prepares to return the Boeing 737 MAX to commercial service on Dec. 29. John DeLeeuw, Chair of the National Safety Committee of the Allied Pilots Association (APA) and Chair of…
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S3:E6 - Tell Me Why: “It’s a real partnership across so many different groups.” — Jessica Tyler
In the latest Tell Me Why, President of Cargo and Vice President of Airport Excellence Jessica Tyler talks about the recent blending of the Cargo and Airport Excellence groups into a single team. Jessica discusses how Airport Excellence team members help our frontline team members take care of...
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ABOUT THIS SHOW
Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.
HOSTED BY
American Airlines
CATEGORIES
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Frequently Asked Questions
How many episodes does Tell Me Why have?
Tell Me Why currently has 85 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Tell Me Why about?
Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.
How often does Tell Me Why release new episodes?
Tell Me Why has 85 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Tell Me Why?
You can listen to Tell Me Why on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Tell Me Why?
Tell Me Why is created and hosted by American Airlines.
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