S2:E25 Timeout with Pat Smith ”If You Aren’t Failing, You Aren’t Trying”

We sit down with Pat Smith, CEO of Serve Denton located in Denton, Texas down is Tyler's country, everything is said to be bigger in Texas! His favorite meal and musician is George Strait, and he has a big heart for his community and our country. He is a veteran and now has turned his mission into serving the Denton, Texas community.  Desperation is a powerful force, if you aren't failing then you are not trying. FAIL stands for the first attempt at learning. He empowers his employees, by embracing the Toyota Way where failure is celebrated. If you fail in Pat's mind the process is broken not the person. It is if the company has set that individual up for success or failure with the given policies, procedures, and processes.  Pat shares that we in leadership today need to give our employees space. Trust them, that they can and will fail but as long as we learn and continue to improve we are always getting better.