S2:Ep3 - AI, Everywhere, All at Once

Season 2 - Episode 3 - AI, Everywhere, All at OnceIn this episode of QInsight, we’re joined by Steve Gibson, founder of Lumen Consulting, to talk about our AI adoption journey so far.The conversation reflects the reality that many organisations are experiencing as AI becomes more visible across tools, workflows, and leadership conversations.We explore what happens when experimentation moves faster than understanding. Steve shares examples of early enthusiasm, false starts, and moments where progress felt busy rather than useful. We discuss why many AI stories sound impressive on the surface but fail to translate into day-to-day value, and how easily activity can be mistaken for advancement.The discussion also looks at how expectations around AI have shifted over the past year. We talk about where tools like Copilot are genuinely helpful, where they still fall short, and why human judgement remains essential. Culture, mindset, and permission to experiment emerge as recurring themes, particularly when teams are trying to move beyond novelty and towards something more sustainable.The episode offers a grounded perspective on learning in public, creating space for honest reflection, and why successful AI adoption depends far more on people and process than on technology alone.