S2. Ep3. Client Management

This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process. Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners. Here are some of the resources referenced in this episode: Past Podcast Episodes (Season 1) Episode 11 Mindfulness (Finding the Gap) Client Management Platforms https://basecamp.com/ https://trello.com/ Accounting Software https://www.xero.com/au/ Templates https://www.canva.com/ https://business.gov.au/ Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below: Lifeline: 13 11 14 Beyond Blue: 1300 22 46 36 Suicide Call Back Service: 1300 65 94 67 See omnystudio.com/listener for privacy information.