S2E04: The Curious Case of Agentic AI in Retail

In this episode of The Retail Tales, host Saurabh Vijayvergia discusses one of the most transformational frontiers of AI today: Agentic AI. While most retailers are still experimenting with GenAI for content creation, personalization, and automation, forward-looking organizations are already exploring the next big leap - AI agents that don’t just assist but act autonomously, iteratively, and strategically.Saurabh breaks down what Agentic AI really is, how it differs from reactive AI agents, and why this distinction is not just semantic but structural. He walks through real-world examples across the retail value chain - be it autonomous customer service, proactive supply chain rerouting, real-time coaching in call centers, or predictive personalization in flagship stores.This episode explores how Agentic AI is reshaping workforce models, redefining customer journeys, and reinventing enterprise architecture. From CIOs rethinking knowledge activation to HR leading change management for hybrid AI-human teams, this conversation outlines what it takes to prepare for the agent-led future.Whether you're a retail executive, a supply chain leader, or a tech strategist, this episode delivers practical guidance, bold ideas, and a five-part playbook to bring Agentic AI to life. Listen now on Spotify or Apple Podcasts.DISCLAIMER: The information presented in this podcast episode is intended for general informational purposes only. By accessing and listening to this episode, you acknowledge that none of the information provided herein should be construed as advice from The Retail Tales, its individual author(s), hosts, or guests. It is not intended to replace independent research on any subject matter. Any mention of specific products or entities does not imply an endorsement or recommendation by The Retail Tales. The opinions expressed by guests are their own, and their appearance on the program does not constitute an endorsement by The Retail Tales or any associated entity. The host may have taken creative liberties to make the stories and experiences more appealing to the listeners. The Retail Tales waives all liability or responsibility for any direct, indirect, incidental, special, consequential, or other damages that may result from an individual's use of, reference to, or reliance on this podcast or the information it contains.