S3E18: 10 Simple Behaviors That Build a Culture of Respect // Kathy Shingleton, Virginia Mason Medical Center

Disrespect in the workplace often mirrors our broader culture. Clearly, there is a cost of disrespect in the workplace as performance declines and disrespected staff take it out on their coworkers and customers. Bill Hybels challenged us at the Summit that it starts with the leader. All people are created by God and have intrinsic value and should be treated with respect. He challenged leaders to create a written code of respect that is taught in the workplace. Do you have a written code of respect in your organization? Do you know anyone who does? I thought you might be interested to hear about an organization that has done exactly that! Today we have the pleasure of talking with Kathy Shingleton, Vice President of Human Resources for Virginia Mason Medical Center based in Seattle. Virginia Mason is a 6,000 employee health care organization known nationally and internationally as a quality leader in healthcare. I've known Kathy for several years. She provided tremendous support for the Compensation and Benefits Committee of the Board, which I chaired. Find full show notes here  http://blog.bcwinstitute.org/s3e18-kathy-shingleton