S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram
from Tell Me Why Hosted by American Airlines
In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of Tell Me Why?
This episode is 10 minutes long.
When was this Tell Me Why episode published?
This episode was published on June 23, 2025.
Can I download this Tell Me Why episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.