S9, E4: From Press to Pipeline: How Strategic PR & Authentic Storytelling Drive Growth in Design Brands with Susan Fernandez

Marketing in the built environment is evolving quickly—and interior product brands that want to grow must rethink how they approach storytelling, PR, and go-to-market strategy. In this episode of the Thrive In Design Podcast, host Nicole Lashae Hall sits down with Susan Fernandez, Senior Vice President of Marketing at UpSpring, to unpack how manufacturers and building product brands can stand out in an increasingly competitive marketplace. Susan shares her journey from studying graphic design at Pratt Institute and working with legendary creative leaders in New York advertising agencies to founding her own marketing firm and eventually joining UpSpring. Along the way, she discovered a key insight: even technical products must connect with people emotionally through compelling brand storytelling. Together, Nicole and Susan explore the evolving role of PR, marketing, and AI in the design industry—from why thought leadership is becoming essential in the age of large language models to how brands can use integrated strategies to increase visibility, credibility, and specification opportunities. They also dive into practical tactics for product brands, including how to prepare for trade shows, why paid media is still underutilized in the AEC industry, and how manufacturers can structure their messaging and content so that AI tools and designers can easily evaluate their products. If you're an interior product manufacturer, marketer, or sales leader looking to grow specifications and build stronger brand authority, this episode is packed with insights you can apply immediately. Timestamps 00:00 – Introduction to the Thrive In Design Podcast Nicole Lashae Hall introduces the show and its focus on strategy, storytelling, and growth for interior product brands. 01:00 – Meet Susan Fernandez Nicole introduces Susan’s background, including her role as SVP of Marketing at UpSpring. 02:40 – Susan’s Journey Into Design and Architecture How childhood experiences exploring architecture shaped her career path. 05:00 – From Creative Agencies to the Built Environment Susan shares how working with both major consumer brands and B2B companies shaped her marketing perspective. 07:45 – Why Storytelling Matters in B2B Marketing Susan explains why even technical products must connect emotionally with audiences. 10:30 – Moving Beyond Product Features to Brand Seduction How brands can create emotional connections instead of relying solely on performance messaging. 12:00 – What UpSpring Does for AEC and Product Brands Susan explains how the firm helps companies scale through integrated PR and marketing strategies. 14:00 – Using PR to Enter New Markets A creative example of how a thought leadership campaign helped a firm break into the cruise ship industry. 18:30 – Common Misconceptions About PR Why PR is much more than press releases—and why it's becoming more important in the age of AI. 22:30 – The Role of AI and Large Language Models in Product Discovery How designers are increasingly using AI to evaluate building products. 24:00 – Structuring Product Information for AI and Designers Why manufacturers must make product data clear, searchable, and accessible online. 27:00 – The Core Pillars of an Effective Go-to-Market Strategy PR, marketing, SEO, thought leadership, and industry presence. 29:00 – Why Paid Advertising Is Still Underused in the Industry Susan shares why paid media will become increasingly important. 31:30 – The Strategic Role of Trade Shows Today How brands should prepare for events to maximize ROI. 34:30 – Training Your Booth Team for Success Why most companies miss opportunities at trade shows. 37:00 – Creative Partnerships and Booth Experiences How collaborations can elevate a brand’s presence at industry events. 39:30 – Measuring Marketing ROI How brands should evaluate success across PR, marketing, and sales strategies. 41:30 – Why Brands Must Be Willing to Experiment The importance of testing strategies—even if some fail. 44:00 – Final Advice for Brands in 2026 Susan emphasizes authenticity as the most powerful storytelling strategy. 45:00 – Where to Connect with Susan Fernandez Nicole shares how listeners can learn more about UpSpring and connect with Susan. Key Quotes “Everything you use to communicate—whether it's a poster, a website, or a TV spot—has to tell a story that is seductive.” “People don’t buy in bullet points. We all buy on emotion.” “PR isn’t a nice-to-have anymore—it’s a credibility engine.” “If you want to be in an industry conversation, you have to join it before you have the experience.” “Authenticity rules. Designers want the real story, not fluff.”   Connect with Susan To learn more about Susan Fernandez and her work shaping the future of design and the built environment, connect with her and UpSpring: Connect with Susan on LinkedIn: https://www.linkedin.com/in/susanwalshfernandez/ Follow UpSpring on LinkedIn: https://www.linkedin.com/company/weareupspring/  Follow UpSpring on Facebook: https://www.facebook.com/weareupspring/  Follow UpSpring on Instagram: https://www.instagram.com/weareupspring/  Follow UpSpring on YouTube: https://www.youtube.com/@UpSpringPR  Visit the UpSpring website: https://www.weareupspring.com/ You can also reach Susan directly at [email protected].    🔗 Connect with Thrive In Design Follow Thrive In Design for insights on design leadership, business strategy, and growth in the A&D industry: Website: https://www.thriveindesign.co/ • LinkedIn: https://www.linkedin.com/company/thriveindesign/ • Instagram: https://www.instagram.com/thriveindesign/ • Facebook: https://www.facebook.com/thriveindesign 🚀 Go Deeper with Thrive In Design Take the SpecReady™ Assessment: https://specready.co/ • Join the Thrive In Design: AI in Design Summit on May 20, 2026: https://tidsummit.com/ 👋 Connect with Nicole Nicole’s LinkedIn: https://www.linkedin.com/in/nicoleben