Safer Transitions: Closing Discharge Gaps with CARES™ Connect

We know that a poor discharge experience for patients can have a negative impact on otherwise excellent patient care.  Discharge communication can commonly fall flat, but CARES™ provides a framework of key communication skills and behaviors for delivering excellent patient experiences, every time. This is the power of the CARES™.  To learn more about this framework, we are excited to share today’s Healthcare Experience Matters podcast episode featuring a recent webinar from PRC and the Healthcare Experience Foundation (HXF), called, “Safer Transitions: Closing Discharge Gaps with CARES™ Connect.” This webinar has been edited and condensed for a more friendly podcast listening experience. It features two very acclaimed experts on this subject matter, Audrey Page, CPXP, and Kathleen Lynam.  Audrey serves as Senior Vice President, Patient Experience Solutions, with PRC. Kathleen Lynam is an Executive Coach and Senior Advisor with HXF.  More about PRC: https://prccustomresearch.com/  More about HXF: https://healthcareexperience.org/  More about CARES Connect: https://prccustomresearch.com/solutions/cares-connect/