【三分鐘商學院】人資要聽這集！面試員工考能力不如測人性─看全球最大賣鞋電商如何挑選員工

from 商周Bar · host 商業周刊編輯處

全球最大網路鞋店捷步（Zappos）的客服人員每年平均流動率只有7％，但你知道嗎？根據《哈佛商業評論》的報告，美國客服人員每年的平均流動率居然是150％！今天就要跟你分享，這間公司是怎麼透過4道面試關卡，留住人才的。 -- √ 用各種Podcast平台聽商周Bar https://linktr.ee/BWnet √ 聽不夠？來這裡聽： https://reurl.cc/pyXZMx √ 精彩報導e手讀，下載商周+ APP： https://reurl.cc/r8XZRZ -- ◆ 訂閱商周Youtube，精彩影片讓你目不轉睛： https://reurl.cc/2g38mE ◆ 按讚商周Facebook，時刻掌握時事脈動： https://reurl.cc/KjDXQ9 ◆ 追蹤商周IG ，每天圖解幫你畫重點： https://reurl.cc/bRxGEy ◆ 商周Telegram，補給成功人生計畫： https://reurl.cc/Q3DWbq -- Hosting provided by SoundOn

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【三分鐘商學院】人資要聽這集！面試員工考能力不如測人性─看全球最大賣鞋電商如何挑選員工

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