Sandy Dann IV Nathan Boyle (ASIC) – Better Banking for Remote & Low-Income Communities 2025-08-11

In this Financial Counselling Corner, Sandy Dann speaks with Nathan Boyle from ASIC’s Indigenous Outreach Program about the Better and Beyond report – a national push to expand access to fair, fee-free banking. Nathan explains how thousands of low-income and First Nations customers have been stuck in high-fee accounts, the millions in refunds already secured, and why the Commonwealth Bank is under pressure to return a further $270 million. They discuss how remote communities can check if they’re eligible for low-fee accounts, how to claim refunds, and the vital role of financial counsellors in holding banks accountable.