Sarah Hum @Canny. Ultimate customer feedback prioritization for SaaS

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love brought to you by https://saas.group/. In episode #9, we are talking with Sarah Hum, co-founder @Canny, a user feedback management solution that helps companies collect, prioritize, and track customer feedback. Sarah is sharing her way of working with customers and prioritizing their feedback based on how much they are paying, their role in the company, and how much value they are getting out of the product. Her vision is that not all customers are equal and that relying only on the volume of feedback is the wrong approach. Sarah is talking about the things they offer to their team in order to hire the best talent. They do annual retreats, offer an equity piece, a competitive salary, and the flexibility to work pretty much anywhere in the world.Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796