Satellite Sisters and Miss Universe Fiasco

Kathryn interviews Lian Dolan, the youngest Satellite Sister and co-author of the book "You're the Best: A Celebration of Friendship". The Satellite Sisters have turned their focus on the most important relationships in our lives – friends, the women (and men) we call when the best or worst things in your life happen. Dolan, a broadcaster and writer of two bestselling novels, created The Chaos Chronicles, a website, blog and weekly podcast developed by Nickelodean. Kathryn also discusses the Steve Harvey Miss Universe fiasco with crisis communications expert David E. Johnson, CEO and Co-Founder of Strategic Vision. On Sunday Harvey announced the wrong winner of the Miss Universe pageant. He immediately apologized for his mistake and also took to social media to apologize, but the incident is still being talked about around the world. How does someone come back from that? How do you apologize? Johnson shares advice on what we should do when things go wrong.