Say Goodbye to Canned Responses: Thomas Mancuso on AI Agents, "Jerry," and Personalized Chat | NADA 2026

Host Shasta Haddock kicks off Day 2 at NADA 2026 with a high-energy session featuring Michelle Phelps and Thomas Mancuso from Podium. In this episode, Thomas (not Scott!) breaks down the massive shift in dealership technology—moving away from generic, "canned" AI responses to intelligent AI agents that actually understand context. He introduces "Jerry," Podium’s AI agent that lives and interacts in real-time, providing the personalized experience today's car buyers expect. If you’re tired of chat tools that frustrate customers rather than helping them, this conversation on the future of AI-driven communication is a must-watch.#ImACarChick #NADA2026 #ThomasMancuso #Podium #AIAgents #DealershipTech #CustomerExperience #AutoIndustry