Say It Skillfully® – When you shouldn’t know something but do, finessing feedback, empathy and more…

Say It Skillfully® is a show that helps you to benefit from Molly Tschang’s expert guidance on the best possible ways to speak your mind at work in a positive and productive manner. In Episode 45, John, a former consultant, calls in 1st to raise the tricky situation of clients airing internal “dirty laundry” to external consultants and how to handle being in the crossfire if you’re told in confidence and somehow want to be helpful; we also discuss navigating this if you’re more junior in rank. Next Rhonda, supporting a star team member's promotion, asks for a different approach to a conversation that had this star in tears (it’s a good ending 18:00). Vince calls in for a lively chat on transforming a group of leaders abdicating their roles in employee feedback, to then becoming the top performing unit (36:00). Thought for the week: change what you see (53:05). Tune in for these conversations and more, as you learn to navigate work while being invaluable and true to yourself.