SC 100 - Upset Patients: How to Recover and Avoid Reputation Damage

What this episode covers

💥 Reputation damage or recovery? How we handle upset patients has a huge impact on our revenue and reputation as a practice. One unhappy negative review can drive 22% of patients away and 90% of people will change their mind about a referral if the provider has bad, poor, or weak reviews. ✅ Available Resources: *Just Dropped* in our appWeekly Microlearning: 🪷 Soothing the Upset Patient 8-Week Series 🪷 https://www.upskillerylms.com/course/demo-weekly-soft-skills ✨ DEMO the upSKILLery™ app: ✨ Go to Apple or Android app store, search "upSKILLery" ✨ Create a login (free) ✨ Demo a few weekly upSKILLs 👍 If you found this insightful, hit the LIKE to let us know it resonated. 💬 Share in the comments your perspective and any topics you'd like to see us tackle! 👉 Subscribe to stay in the know. 📨 Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials 🖥️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07 If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics, or Premium Concierge Medicine practice owner, leader, or marketer, this is for you.

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