EPISODE · Jan 6, 2024 · 7 MIN
SC 66 - Bad reviews: How to turn them into a positive!
from Success Confidentials · host The Patient Whisperers
The dreaded negative online patient review: 😨 how to handle it and even get it taken down! ⭐⭐⭐⭐⭐👉This is for: everyone with online patient reviews 🎙️ We're talking about: what to do when that low star rating comes through 💥 This is important because: 90% of consumers also will frequently change their mind about a referral if the provider has bad, poor, or weak reviews and a single negative review can drive 22% of patients away. ✅ This will help you: Identify gaps in your online review protocol (if you already have one in place) or prioritize creating an online review protocol (for both positive and negative reviews) BONUS: how we were successful at getting patients to remove negative reviews themselves - and how you can too. 👍 If you found this insightful, hit the LIKE to let us know it resonated. 💬 Share in the comments your perspective and any topics you'd like to see us tackle! 👉 Subscribe to stay in the know. 📨 Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials ✅ Available Resources: Online Assessment Our Online Review Growth System (with Response Protocol!) 🖥️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07 If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.
What this episode covers
The dreaded negative online patient review: 😨 how to handle it and even get it taken down! ⭐⭐⭐⭐⭐👉This is for: everyone with online patient reviews 🎙️ We're talking about: what to do when that low star rating comes through 💥 This is important because: 90% of consumers also will frequently change their mind about a referral if the provider has bad, poor, or weak reviews and a single negative review can drive 22% of patients away. ✅ This will help you: Identify gaps in your online review protocol (if you already have one in place) or prioritize creating an online review protocol (for both positive and negative reviews) BONUS: how we were successful at getting patients to remove negative reviews themselves - and how you can too. 👍 If you found this insightful, hit the LIKE to let us know it resonated. 💬 Share in the comments your perspective and any topics you'd like to see us tackle! 👉 Subscribe to stay in the know. 📨 Become an insider and subscribe for additional insights and inspo: https://www.thepatientwhisperers.com/successconfidentials ✅ Available Resources: Online Assessment Our Online Review Growth System (with Response Protocol!) 🖥️ Find out if we can help your practice! Schedule A Free 30-minute Synergy Call:https://calendly.com/d/x4p-qs7-ytv/synergy-session-30-min?month=2023-07 If you are a visionary Eye Care, Ophthalmology, Optometry, Aesthetics or Premium Concierge Medicine practice owner, leader or marketer, this is for you.
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SC 66 - Bad reviews: How to turn them into a positive!
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