Scaling Customer Service for High-Growth Ecom Stores | Vincent Phamvan | Simplr

from Honest Ecommerce · host Chase Clymer and Annette Grant with Vincent Phamvan

Vincent Phamvan is the Head of Growth at Simplr, where he helps high-growth companies engineer unforgettable customer experiences through top-notch human + AI-powered customer service. Vincent previously led business development and innovation for Asurion, where he helped launch several company initiatives, engineering operational business processes and leading process improvement initiatives that resulted in cost savings and growth. Although Simplr is a sponsor of the show, we promise that this is not a super salesy episode – Vincent brings a LOT of customer service experience to the table, and he has a lot of insight that will benefit Shopify store owners. To learn more, visit: http://honestecommerce.co Resources: Start a Simplr free trial: simplr.ai/honest Twitter: @vphamvan LinkedIn: linkedin.com/in/vphamvan/ Gorgias: gorgias.grsm.io/honest Zendesk: zendesk.com

What this episode covers

On this podcast, we talk about the most common customer service mistakes, the top 3 things that customers are looking for, how Shopify owners can best utilize live chat, and so much more!

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Scaling Customer Service for High-Growth Ecom Stores | Vincent Phamvan | Simplr

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How long is this episode of Honest Ecommerce?

This episode is 27 minutes long.

When was this Honest Ecommerce episode published?

This episode was published on April 15, 2019.

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