Scaling High Brand Standards Across 2000+ Locations with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US. On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations. --- Guest Quote -Ambiance with pride—that’s a fundamental core value and tenant at Panda. That’s the mindset. That’s the lens they look at our stores through; creating a guest ambiance that we’re proud of at all times.” - Roger Goldstein --- -Time Stamps *(0:18) Meet Roger! *(2:09) How Roger’s career has evolved *(4:28) A deepdive on Panda Restaurant Group *(6:18) Panda purchases more what than any restaurant? *(7:21) Segment 2: Across the Goal Line *(10:39) Finding your “ambience with pride” *(13:51) COVID-related consumer shifts *(19:10) Panda’s new technology: The Panda Auto Wok *(23:44) Segment 3: How We Do It *(29:28) Panda’s mindset for a great customer experience *(31:07) A hurricane hurdle of a story *(36:21) Segment 3: Future Forward *(39:07) Final advice from Roger --- Sponsor: Wouldn’t you like to rest easy knowing that your brick and mortar locations are offering the best possible guest experience? It’s time to partner with ServiceChannel for peak facilities performance. Check out Servicechannel.com to learn more. --- Links Connect with Roger Goldstein on LinkedIn Connect with Sid Shetty on Linkedin Check out the ServiceChannel Website Check out the Panda Restaurant Group Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.