SDR #327: Are You Paying Your Techs Enough?

Are your technicians leaving for $2 more an hour—or is there a deeper reason?

In SDR #327, Chris & Christian break down why tech retention has less to do with pay plans and everything to do with leadership, systems, and culture. Most dealerships ask the wrong question: "Am I paying my techs enough?"

The real question is, "Have I built an environment where great techs want to stay?"

In this episode, you'll discover:
- Why weak Service Advisors are the #1 reason techs quit
- How broken systems (lost keys, bad dispatch, weak processes) drive top performers out
- The role Parts Departments play in technician retention
- Why training and mentorship are non-negotiable for long-term success
- How shop culture impacts CSI, retention, and customer-pay hours
- Leadership lessons that prove: he or she who has the most techs, wins If you're a Service

Manager or Fixed Ops leader worried about turnover, flat ROs, and frustrated technicians, this episode is your blueprint for fixing the real problem—not just raising pay.

🔥 Build systems. Train advisors. Protect culture. That's how you keep your best techs.