Service Drive Revolution with Chris Collins
BookmarkBusiness Outlaws Network
Service Drive Revolution with Chris Collins is a business podcast hosted by Business Outlaws Network. It has 100 episodes, with the latest published April 2026.
Got a question for the show? Call us at 1-833-3-ASK-SDR!Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
business ·en ·100 episodes
Why Your Techs Quit & How To Motivate The Ones You Have (Part 2)
SDR #353: Why Your Technicians Are Quitting!
SDR #352: The AI Revolution in Fixed Ops: Unfair Advantage or Impending Doom?
SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
SDR #348: What I Look For When Hiring A Service Performance Coach
SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
SDR #345: Increase Your NPS Score!
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
SDR #342: Stop Blaming Communication: The System Is What's Broken
SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
SDR #338: Why Unapplied Labor Was Made By The Devil
SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
SDR #336: Why Service Department Goals Fail!
SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
SDR #330: Top 7 Service Advisor Pay Plan Failures
SDR #329: The Moneyball Secret Every Service Manager Needs to Know
SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
SDR #327: Are You Paying Your Techs Enough?
SDR #326: 7 Steps to Go from Service Manager to General Manager
SDR #325: Are YOU Ruining Your New Service Advisors?
SDR #324: What To Do When Customers Say, "NO!"
SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
SDR #322: How Service Managers Get Fired
SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
SDR #318: How To Make The Best Technician Videos
SDR #317: Navigating The Next Dealership Crisis
SDR # 316 Auto Industry High Performers vs. Low Performers
SDR #315 With Automotive Expert Glenn Lundy!
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
SDR #313 with Grammy-Nominated Producer Scott Erickson
The Correct Way To Present A Diagnostic Fee To Your Customers
Channel Update: Service Drive Revolution
9 Reasons Why Service Managers Fail
Service and Parts Benchmarks for Profitability | SDR #312
How Great CSI Can Be So Easy | SDR #311
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
The Dealership Business Model Part 3 | SDR #309
The Dealership Business Model Part 2 | SDR #308
Q & A | How to Teach an Old Advisor New Tricks
The Dealership Business Model Part 1 | SDR #307
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