Service Drive Revolution with Chris Collins

In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and completely flip it upside down. Chris shares what he learned as a 24-year-old consultant, affectionately nicknamed "The Bulldog", by dealing with old-school managers who would rather lose money than change their systems. We break down the three distinct buckets every dealership falls into, the exact 4-week research and execution blueprint Chris used to double labor sales in 90 days, and why fixing a business is often less about the numbers and more about fixing human self-esteem. Plus: Why the cashiers and porters always know more about your department's problems than the manager does. 🔥 KEY TAKEAWAYS - The Three Dealership Buckets: Why moving a store from losing money to breaking even is harder than giving birth, and why making good money makes you crave the "law of the slight edge." - The 4-Week Turnaround Blueprint: The exact step-by-step process of interviewing staff, auditing ROs, identifying warranty fraud, and launching massive, fast-paced changes. - Tricking Them Into Success: Why you can't always change someone's mind, and why letting the team take credit for your ideas is the ultimate leadership secret. - The Cashier & Porter Secret: Why the lowest-paid people in the building possess the exact blueprint of where your service advisors are failing. - Strategy vs. Criticism: How a powerful quote from the episode changes how you view your monthly performance report card. - Service Drive Revolution Academy: Don't miss out on the Live Academy launching the second week of June! Head over to chriscollinsinc.com to sign up. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!  🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

In this episode of Service Drive Revolution #361, Chris, Hogi, and Adam continue our origin series by jumping back in time to the moment Chris realized that financial statements are the secret key to everything in a dealership. ] Chris shares a wild story about trading his own consulting services just to get a back-door education on how dealership financials actually work—and how a chance meeting with a former Kansas City Chiefs player changed his perspective. Plus: A deep dive into the trap of fatalism in America today, and why understanding the numbers is your ultimate industry superpower. 🔥 KEY TAKEAWAYS - Trading For Secrets: How Chris bartered his skills to learn the financial blueprint that most GMs keep behind closed doors. - The Financial Trap: Why trying to fix a service department without understanding the statement means you're just doing a lot of work for nothing. - The Broken Industry Average: Why the average service department barely breaks even, and how numbers tell you exactly where the leaks are. - The Kansas City Chiefs Connection: A chance encounter that completely shifted the room's perspective on success and leadership. - Defeating Fatalism: Why giving up on systems or assuming "that's just how the business is" will kill your growth. - SDR Live Is Coming: A sneak peek at the upcoming Service Drive Revolution Academy launching in June to help you master these exact numbers.  #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #FinancialStatements #DealershipMath #BusinessSuperpower  🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best Service Advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he worked as a cold, wet part-time lot attendant while chasing a rock-and-roll drumming dream—and how an incredibly lazy coworker named Thomas became his ultimate inspiration for sales mastery. Plus: A look ahead to our brand new Service Drive Revolution Live virtual certification series kicking off in June!  🔥 KEY TAKEAWAYS - The Birth of Elite Training: How analyzing a terrible coworker's bad habits led to a 12-point blueprint for service drive success. - The "Thomas Kemper" Effect: Why asking a customer "Do you have an appointment?" is the absolute worst way to greet them. - Never Prejudge Your Customers: Why you must always present the inspection results, even to broke college kids. - The Kinko's Masterpiece: How Chris rented a word processor by the 15-minute block to print his very first advisor workbook. - The Seattle Grunge Era: Balancing late-night band practices next door to Soundgarden with early morning service drive hustle. - Outwork Everyone: Why a relentless work ethic on the front lines is the only real foundation for a legendary automotive career.  📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!  #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #SalesTraining #SeattleGrunge #CustomerExperience  🛑 Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about the pivotal moments that shaped his career, starting with a life-altering piece of advice from a soccer coach that led him away from the field and into the car business. Plus: A look ahead to our upcoming Service Manager University Live certification starting in June! 🔥KEY TAKEAWAYS - The Soccer Coach's Ultimatum: Why a single conversation about commitment changed Chris's entire career trajectory. - The Decision to Pivot: Choosing between professional soccer, a music career, and the world of business. - Service Manager University Live: A sneak peek at our new virtual community for certifying elite service managers. - The Value of Focus: Why going "100% in" is the only way to make something of yourself. - Reminiscing on the Journey: Part 1 of a new series exploring how the industry's best training content was created. - The Tacoma Stars: How close Chris came to a completely different life in professional sports. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!  Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #OriginStory #CareerAdvice #SuccessMindset #AutomotiveHistory 

In this episode of Service Drive Revolution #358, Chris, Hogi, and Adam dive into a controversial trend: dealerships using social media to make fun of their own customers. We also follow up on a massive career question (promotions) from our  @YouTube  community regarding the value of a degree versus actual "saddle time" on the service drive. Plus: Chris shares an incredible story about a million-dollar job offer that proves why you can never keep results a secret. 🔥 KEY TAKEAWAYS - The Social Media Trap: Why "making fun of customers" is a dangerous marketing strategy that kills long-term trust. - The Promotion Gap: Why a degree in Automotive Management won't save you if you don't have a track record of performance. - Saddle Time Matters: Why you need to be an advisor or technician before you try to lead them. - The "Million Dollar" Check: Chris's real-life lesson on how a track record of selling cars is the ultimate job security. - Stop Hiding Behind Education: Why results are the only currency that truly matters in the car business. - Results Can't Be Secret: How to build a reputation that makes GMs and Owners come looking for you. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #CareerGrowth #AutomotiveManagement #PromotionTips #JobPerformance  🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

In this episode of Service Drive Revolution, Chris, Hogi, and Adam dive deep into the YouTube comment section to answer your most pressing questions about shop flow, advisor success, and the future of car ownership. Plus: A heated discussion on the 2021 law mandating "kill switches" and driver monitoring in every car sold after 2027. 🔥 KEY TAKEAWAYS - The 2027 Mandate: Everything you need to know about the law requiring cabin sensors and remote shut-off capabilities. - Kill the Dispatcher: Why traditional dispatching is a constraint that slows down your shop's throughput. - Lateral Support: How breaking your shop into smaller teams allows advisors to control their own destiny. - Connection: Technical Knowledge: Why the best advisors aren't former techs, but people who know how to build trust. - Matrix Pricing: Using a scientific approach to labor rates instead of just "straight hours". - The Stafford Beer Rule: Remembering that the "purpose of a system is what it does"—not what it claims to do. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #PrivacyRights #AutoTech #KillSwitch #ShopEfficiency 🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

In this new episode of Service Drive Revolution, the entire CCI coaching staff is in the room — Chris, Jean, Hogi, Hunter, Blake, Adam, Jared, Avery, and Cliff — answering YOUR questions and getting brutally honest about the habits that made (and almost broke) their careers in fixed ops. Plus: a goosebumps moment as Cliff shares his son's role in the Venezuela boat operation. 🇺🇸 🔥 KEY TAKEAWAYS - Address the original concern + additional needs in ONE call — never two - Use the Table of Contents technique to present the full picture - A degree without saddle time = no callback. Get on the front lines first - Leadership ≠ gender. It's about being effective and reading the room - Top performers ask questions. Low performers give the loudest advice - If you keep hitting the same wall, the wall isn't the problem  📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #AutomotiveCareers #DealerLife #AutoSales #ServiceDept 🛑 OnDemand Training For Huge Results : https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and Dealership Owners — are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most dealerships focus on "customer acquisition" while their current database is leaking out the back door. In this special "Coach Takeover" episode, our elite coaching team breaks down why retention is the only way to build a sustainable, high-profit service department. In this episode of Service Drive Revolution (#355), we break down: ✅ Why the "welcome" in the drive is the most critical moment for long-term retention ✅ The psychology of why customers leave (and it's rarely about the price) ✅ Relationship building: How to move from being a "transactional" shop to a "relational" one ✅ The Sales Manager vs. Service Manager dynamic: Why sales experience can be a superpower in Fixed Ops ✅ How to handle hand-offs from management to advisors to build instant trust ✅ The "Top Golf" debate and the value of team culture behind the scenes ✅ Why "staying in the driveway" is a service manager's most important job If your service department struggles with: - High customer churn and low repeat business - Advisors who treat every customer like a stranger - Managers who hide in their office instead of being in the drive - Low CSI scores despite "fixing it right the first time." - Or a lack of connection between your service and sales departments This episode features insights from our entire coaching team to help you stop the bleeding and turn your service drive into a retention machine. The strength of your business isn't how many new customers you find, but how many you keep. #FixedOps #ServiceManager #CustomerRetention #ChrisBulldogCollins #ServiceDriveRevolution #DealershipLife #AutomotiveLeadership #ServiceAdvisorTraining 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and Dealership Owners — your technicians are the heartbeat of your production, but most managers are losing them because they're playing by an outdated rulebook. Motivation isn't just about the flat rate; it's about where you place your attention and how you show your team that they actually matter. In this conclusion to our technician motivation series, we reveal the final keys to building a shop that techs never want to leave. In this episode of SDR #354, we break down: ✅ Why your "Attention" is the most valuable currency you have as a leader ✅ The "Boat Dealership" Fail: How bad AI and poor follow-up are killing sales in every industry ✅ Non-traditional ways to show technicians they are the priority ✅ Why "investment" isn't always about money—it's about the time you spend in the bays ✅ The "Gift that Keeps on Giving": Adam's latest truck saga and the lessons in maintenance ✅ A sneak peek at our upcoming "Coach Takeover" episodes ✅ How to signal to your team who is actually important in the dealership structure If your service department struggles with: - Technicians feeling like an "afterthought" - Low engagement during shop meetings - Inconsistent production despite high pay plans - A lack of alignment between management and the shop floor - Or a culture where the best talent is looking for the exit This episode will give you the final pieces of the puzzle to transform your shop culture and drive long-term gross profit. The strength of your shop culture is determined by where you put your focus. #fixedops #ServiceManager #TechnicianMotivation #ChrisBulldogCollins #ShopCulture #ServiceDriveRevolution #AutoRepair #LeadershipTraining #TechnicianRetention 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and Dealership Leaders — your technicians are the engine of your business, but most managers are driving them into the ground without realizing it. Most dealerships misunderstand what actually motivates a technician. They think it's only about the paycheck, but the highest-producing shops know that motivation is built on a foundation of respect, growth, and support. In this episode of SDR #353, we break down: ✅ Why treating technicians like "numbers" is the fastest way to kill production ✅ The power of the 1-on-1 lunch: How to build actual relationships with your team ✅ How to build a "Career Path" that keeps technicians from looking for the exit ✅ Why you should be educating your techs on more than just technical skills ✅ The "Parts Dept" factor: How empathy and speed in parts drives tech motivation ✅ Chris's take on "Land Ownership" and why he's leaning Libertarian ✅ Adam's Turkey Hunting obsession (and the "Bearded Hen" mystery) If your service department struggles with: - High technician turnover - Low morale and "clock-punching" mentalities - An "Us vs. Them" relationship between Service and Parts - Technicians who feel stagnant in their roles - Or a culture where techs feel undervalued This episode will change the way you interact with your shop and give you a practical "recipe" for long-term retention. The strength of your shop culture determines the ceiling of your Fixed Ops profit.  #FixedOps #ServiceManager #TechnicianRetention #ChrisBulldogCollins #ShopCulture #ServiceDriveRevolution #AutoRepair #DealershipLife #ServiceAdvisor  🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers, Fixed Ops Directors, and Dealership Owners — the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already creating an unfair advantage that saves thousands in marketing and streamlines production. In this episode of SDR #352, we break down: ✅ The "Virtual Assistant" Fail: Why bad AI implementation is driving your customers away ✅ Critical takeaways from the TMC Conference: What the future of trucking and service looks like ✅ The "Igloo Cooler" Psychology: Why humanizing your tech matters more than you think ✅ Optimization of things that shouldn't exist: Are you perfecting a broken process?  ✅ How AI is moving from "Chatbot" to "Predictive Maintenance" in the shop ✅ The Unfair Advantage: Why being early to AI will slash your marketing costs ✅ Preview: A sneak peek into non-traditional ways to motivate your technicians If your service department struggles with: - Inconsistent customer communication - Bloated marketing budgets with diminishing returns - Resistance to new technology from your team - Or simply feeling overwhelmed by the "AI hype" This episode will cut through the noise and show you exactly where the industry is heading and how to stay ahead of the curve. The strength of your future production depends on the technology you embrace today. #FixedOps #ServiceManager #AIinAutomotive #ChrisBulldogCollins #TMC2026 #DealershipTechnology #ServiceDriveRevolution #futureofwork 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and dealership leaders — your service menu is either a silent profit killer or your biggest untapped gold mine. Most dealerships treat their maintenance menu as an afterthought or a "loss leader" because they're afraid of being shopped. The truth? A properly structured menu can add $50,000 or more in monthly gross profit. In this episode of SDR #351, we break down: ✅ The 6 essential tips for building a high-profit service menu ✅ Why "Loss Leaders" belong in your advertising, not on your maintenance menu ✅ How to work from "Cost Up" to protect your effective labor rate (ELR) ✅ Why most dealerships are wildly overpaying (or underpaying) for labor times ✅ The "Nails on the Freeway" analogy for understanding supply and demand ✅ How to stop treating symptoms and start fixing the "cause" in your shop If your service department struggles with: - Low hours per repair order (HPRO) - Inconsistent maintenance sales - Technicians are complaining about menu pricing - Managers who don't know the true cost of parts and labor - Or a menu that hasn't been updated in years This episode will provide you with the exact "recipe" to turn your menu into a high-performance profit center. The strength of your menu determines the consistency of your Fixed Ops growth. #FixedOps #ServiceManager #AutomotiveLeadership #ChrisBulldogCollins #ServiceMenu #DealershipProfit #ServiceDriveRevolution  🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Dealership Owners, General Managers, and Service Leaders — your ability to fix a department is only as strong as the system you build. Most leaders misunderstand the hierarchy of a turnaround. They believe "people" are the primary ingredient for success, but the truth is that a great system can survive mediocre people, while a bad system will run out of your best employees every time. In this episode of Service Drive Revolution (#348), we break down: ✅ Why "People" is actually the wrong answer when asked how to fix a department ✅ The "Fixer" Mentality: Telltale signs of a true production leader ✅ How to identify if your manager is a "ghost" or an intentional leader ✅ Lessons from the 2003 BMW technical nightmare and the value of a process-driven approach ✅ Why most leadership training is actually just "bad management" training ✅ The "Cleveland Browns" analogy: Why the situation (system) dictates the performance ✅ How to manage the "rate of change" within your team If your service department struggles with: - Stagnant or declining gross profit - Advisors who are washing cars instead of selling - Low average hours per repair order - Managers who react to problems rather than prevent them - A culture where everyone "loves" the manager, but the shop is losing money This episode will challenge everything you've been told about "people-first" leadership and give you the recipe for a true departmental turnaround. The strength of your system determines the ceiling of your Fixed Ops production. #FixedOps #ServiceManager #AutomotiveLeadership #ChrisBulldogCollins #SystemsVsPeople #DealershipLife #ServiceDriveRevolution 🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and dealership leaders — your leadership style is either building a powerhouse or quietly sinking your department. Most Service Managers struggle because they never truly leave the "technician" mindset behind. They manage by emotion instead of numbers, and they prioritize being liked over being a leader. In this episode of Service Drive Evolution #347, Chris Collins, Hogi, and Adam break down the 9 critical reasons why Service Managers fail and how to pivot toward a mission-driven leadership style. We also dive into the future of the industry, discussing our recent experiences with Waymo and Tesla's "Mad Max" self-driving tech—and what it means for the future of the service drive. In this episode, we break down: ✅ Why "The Technician Mindset" is the #1 killer of management success ✅ How to manage by facts and figures, not by feelings ✅ The "Recipe for Success": Why process must always beat people ✅ How to set clear expectations that your team can actually follow ✅ Why playing it safe is the riskiest move a manager can make ✅ The truth about self-driving tech: Waymo vs. Tesla's latest chips ✅ How to move from "Maintenance Mode" to "Mission Mode" If your service department struggles with: - Inconsistent performance and "rollercoaster" months - A culture of excuses instead of accountability - Lack of clear systems and processes - Managers who act like "glorified technicians" - Uncertainty about the future of automotive tech This episode provides the blueprint to stop "playing it safe" and start winning in the service drive. The success of your department depends on your ability to lead, not just solve problems. 📌 Watch now to evaluate your management style and prepare for the future. 🔔 Subscribe for daily automotive service industry insights 📞 Got a question? Call 833-3-ASK-SDR 📚 Special deals on training: https://offers.chriscollinsinc.com #ServiceDriveEvolution #ServiceManager #FixedOps #AutomotiveLeadership #TeslaFSD #Waymo #ChrisBulldogCollins #ServiceDepartment #dealershipsuccess

Service Managers, Fixed Ops Directors, and dealership leaders — this role can either explode your production or quietly destroy it. Most dealerships misunderstand what a shop foreman in Fixed Ops is supposed to do. They treat the foreman like a master technician instead of a production leader. In this episode of Service Drive Revolution (#346), we break down: ✅ What a shop foreman's REAL job is ✅ Why production drops when foremen think like technicians ✅ How daily flagged hours should be tracked ✅ The right way to handle dispatch and technician balance ✅ How to build shop culture through standards ✅ Why coaching beats solving problems for techs ✅ How leadership in the shop drives gross profit If your service department struggles with: - Low technician productivity - Inconsistent efficiency - Poor shop culture - Lack of accountability - Or unclear production tracking This episode will change how you look at the shop foreman role. The strength of your shop foreman determines the strength of your Fixed Ops department. 📌 Watch now and evaluate your leadership structure. 🔔 Subscribe for daily automotive service industry insights 📞 Got a question? Call 833-3-ASK-SDR 📚 Special deals on training: https://offers.chriscollonsinc.com #FixedOps #ServiceManager #ShopForeman #DealershipLife #AutomotiveLeadership #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

Service Managers, Fixed Ops Directors, and Service Advisors — If your service department feels busy but results stay inconsistent, the issue probably isn't your people. It's your system. In this episode of Service Drive Revolution #344, Chris Collins answers real questions from service managers and breaks down why broken Fixed Ops systems create advisor burnout, technician inefficiency, and customer frustration — even in dealerships with great employees. This episode covers: ✅ Why good people fail inside bad systems ✅ How poor process design increases unapplied labor and stress ✅ Why convenience and ease drive customer retention ✅ How quick lube setups often hurt long-term profitability ✅ Why the real competition is anywhere customers can service their vehicle ✅ How service managers regain control by fixing systems first If you're a service manager or advisor dealing with: - Constant chaos in the service drive - Missed opportunities and low retention - Inconsistent technician performance - High stress with little improvement 👉 This episode will change how you think about Fixed Ops systems and leadership.  #ServiceManager #FixedOps #DealershipService #CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers and Service Advisors — If you're dealing with angry customers, escalations, or CSI issues, the problem usually isn't the customer. It's the system behind the interaction. In this episode of Service Drive Revolution #343, the conversation breaks down why most "difficult customers" in Fixed Ops are created by poor communication, unclear expectations, and weak leadership systems — and how service managers can fix it. This episode covers: ✅ Why arguing with customers makes situations worse ✅ How poor communication creates unnecessary conflict ✅ The leadership skill of absorbing tension and defusing emotion ✅ How to trace customer complaints back to process failures ✅ Why intention matters more than being "right" ✅ How to turn upset customers into long-term loyal customers If you're a service manager, service advisor, or Fixed Ops leader struggling with: - CSI problems - Customer escalations - Negative reviews - Advisor burnout - Constant complaints 👉 This episode will change how you approach customer conflict in the service drive. #ServiceManager #FixedOps #DealershipService #CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Everyone says they have a communication problem — but what if that's just the symptom? In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don't actually suffer from poor communication… they suffer from broken systems, unclear expectations, and low standards. From chaotic scheduling and overloaded advisors to uncontrolled waiters, missed callbacks, and "freelancing" employees, this conversation exposes the real reasons communication falls apart — and why training communication alone never fixes it. You'll learn: - Why communication is an outcome, not a skill - How scheduling, appointment flow, and waiters silently destroy CSI - The power of putting customers on a track with clear expectations - Why logging, follow-up systems, and structure matter more than software  - How leadership standards (or lack of them) define customer experience - Why what you allow becomes your department's identity If you're a service manager, fixed ops leader, advisor, or dealer principal who's tired of chasing symptoms instead of results, this episode will change how you think about communication forever. Because once the system is right — communication takes care of itself. #FixedOps #ServiceManager #DealershipLeadership #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers, Fixed Ops Directors, and Dealership Leaders — If your service department feels busy but profits don't match the effort, the problem isn't your people. It's your leadership systems. In this episode of Service Drive Revolution #341, the conversation breaks down the Fixed Ops leadership mistakes that quietly destroy productivity, inflate labor costs, and hold service departments back — even in strong markets. This episode covers: ✅ Why leadership decisions matter more than market conditions ✅ How minimum performance standards lift technician productivity ✅ Why unapplied labor is a leadership problem, not a technician problem ✅ How tracking and visibility instantly change behavior ✅ Why systems outperform talent in the service department ✅ How to prepare your Fixed Ops operation for 2026 growth If you're a service manager or advisor dealing with: - Inconsistent technician efficiency - Rising labor cost per hour - Unclear accountability - Strong sales with weak service profits. 👉 This episode will change how you think about leadership in the service drive. #FixedOps #ServiceManager #DealershipLeadership #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-minute discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR   Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can't Afford Repairs? In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive. From why advisors resist walkarounds, to how to properly schedule service appointments, to what to do when customers can't afford diagnosed repairs, this episode is packed with practical leadership insight and real-world systems thinking.  🔥 Topics Covered in This Episode: ✅ Why service advisors push back on walkarounds (and how leadership creates that problem) ✅ How non-negotiable systems outperform "freelancing" advisors  ✅ The Service Drive Judo philosophy: using customer momentum to create structure ✅ How top-performing dealerships enforce consistency and accountability ✅ Smart service scheduling strategies (when to stop booking appointments) ✅ Loading the shop early vs. booking to close ✅ Managing waiters without overwhelming advisors ✅ How to handle customers who can't afford repairs before diagnosis ✅ Why repair authorization upfront protects both the customer and the advisor ✅ The leadership lesson hidden inside system design 🧠 Key Leadership Insight: Bad systems ruin good people. Good systems help average performers perform above average. This episode is a must-watch for: Service Managers Fixed Ops Directors Dealership Leaders Service Advisors Anyone responsible for customer experience and profitability in fixed operations  🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers, Fixed Ops Leaders, and Dealership Executives — Why do some people and teams consistently outperform everyone else… while others stay stuck? In this episode of Service Drive Revolution #339, Chris Collins and the team break down what elite leadership actually looks like — and why intentionality, preparation, and standards matter more than talent, location, or luck. Using a surprising leadership case study (yes, even outside the automotive industry), this episode explores why the best performers: - Practice harder than everyone else - Prepare long before results are visible - Set expectations higher — and refuse to lower them - Build systems instead of relying on motivation - Create an experience focused on the customer, not themselves This conversation applies directly to service managers, advisors, directors, and Fixed Ops leaders who want: ✔ Better team buy-in ✔ More consistent performance ✔ Stronger culture and accountability ✔ Higher productivity without burnout If you're tired of average results and excuses like "market conditions" or "staffing issues," this episode will challenge how you think about leadership — and what's actually possible in your service department. 👇 Watch now and rethink how you set goals, lead people, and build a winning operation.

Service Managers, Fixed Ops Directors, and Controllers — this is one of the most misunderstood numbers in your dealership. Unapplied labor quietly destroys profitability, inflates your cost per hour, and masks the real performance of your service department. Most dealerships don't even realize how much money they're losing — because the problem is buried inside the financial statement. In SDR #338, Chris Collins and the team break down why unapplied labor is often joked about as being "made by the devil" — and more importantly, how to fix it the right way. In this episode, you'll learn: ✅ What unapplied labor really means (and what it is not) ✅ Where dealerships mistakenly hide unapplied labor on the financial statement ✅ Why cost per hour skyrocket even when the technician's pay hasn't changed ✅ How two-man lube teams and poor shop design increase unapplied time ✅ Why throwing more people at a problem usually makes Fixed Ops less profitable ✅ How to correctly track unapplied labor so you can actually fix it ✅ How systems, minimum standards, and accountability reduce waste If your service department struggles with: - High labor cost per hour - Poor productivity - Inconsistent technician efficiency - Confusing financials - Or unexplained losses in Fixed Ops 👉 This episode will change how you look at your shop. #UnappliedLabor #FixedOps #ServiceManager #DealershipTraining #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-minute discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 Service Managers and Fixed Ops leaders — are you overlooking the easiest revenue in your entire service drive? In SDR #337, Chris Collins and Christian break down the LOW-HANGING FRUIT in Fixed Ops that instantly boosts profit, customer experience, and team efficiency — without adding techs, buying software, or spending big money. You'll learn the exact strategies that dealerships ignore every day, including: ✅ The simplest profit opportunity in every store: technician optimization ✅ The "Petting the Dog" method that creates unforgettable customer experiences ✅ How to increase revenue FAST using your existing customers ✅ Intelligent pricing — without racing competitors to the bottom ✅ How one body shop delivered world-class service (and what dealerships must copy) ✅ A system that multiplies net profit without increasing RO count If you work in Fixed Ops, Service Management, or the Service Drive, this episode is packed with real tactics you can use today. 📌 Watch until the end — the fastest path to doubling your department's net profit is simpler than you think. #FixedOps #ServiceDriveRevolution #ServiceManager #AutoService #DealershipLife #CustomerExperience #TechnicianLife #CarDealership #ServiceAdvisorTraining #ChrisBulldogCollins #AutoRepairBusiness 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-min discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR  🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

Most people will make resolutions, download a new app, join a gym… and quit by January 15th. In this episode of SDR #336, Chris and Christian break down why goals fail — and reveal the intentional goal-setting process they've used for years to hit targets in business, leadership, and life. This is the conversation every service leader needs before setting their 2026 goals. Inside this episode, you'll learn: ✅ The #1 difference between novelty and intentionality — and why it decides who hits goals ✅ The truth about motivation: why most advisors and techs quit early ✅ How "fresh eyes" and outside coaching collapse your learning curve ✅ Why NOT hitting a goal is often harder than achieving it ✅ The real reason New Year's resolutions fall apart ✅ How to build accountability systems that force you to level up ✅ Why 2026 will disrupt Fixed Ops — and how to protect your career ✅ How partnership goals at home directly affect performance at the dealership ✅ The mindset shift that separates high-level leaders from victims of circumstance Whether you're a Service Advisor, Service Manager, or Fixed Ops Director, this episode will show you EXACTLY how to create goals you'll actually hit — and how to build the systems that guarantee results. If you want 2026 to be your breakthrough year, watch this episode from start to finish. Your future profits—and your future career—depend on it. #FixedOps #ServiceManager #ServiceAdvisor #DealershipLife #AutoIndustry #GoalSetting #Leadership #ChrisCollins #ServiceDriveRevolution #TechnicianTraining #MechanicLife #MindsetMatters #AutomotiveTraining #DealershipManagement #ChrisBulldogCollins   🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Dealers, Service Managers, and Fixed Ops leaders: Are you frustrated with the direction of our industry? Do you feel like the people responsible for leading automotive into the future are asleep at the wheel? In SDR #335, Chris Collins unleashes one of his most honest, unfiltered rants ever — and it's the conversation the industry needs but refuses to have. If you've ever wondered why training is weak, why profitability is inconsistent, why NADA never changes, why techs aren't improving, why customer retention is declining, and why competitors like Tesla are stealing market share… this episode is a MUST-WATCH. In this episode, Chris and Christian break down the uncomfortable truth: Our industry is crumbling because no one is taking responsibility — not the associations, not the manufacturers, and often not the dealers. This episode exposes what's REALLY broken, and what must happen to save automotive before it's too late. #FixedOps #ServiceManager #DealershipLife #AutomotiveIndustry #ChrisCollins #ServiceDriveRevolution #AutoDealership #ServiceAdvisor #LeadershipDevelopment #NADA #AutomotiveTraining #ShopCulture #DealershipTraining #AutoIndustryProblems 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to fix your shop's toughest problems, including: ✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back. ✅ How hiring new blood immediately signals the end of the "old regime." ✅ Transforming chaos into "Law & Order" to boost tech productivity ✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone. ✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability. ✅ Broadening your technicians' perspective by teaching them how a financial statement works. If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.  #ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute. discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

What's really changed in the car dealership service drive—and what hasn't? In this special roundtable edition of SDR #332, Chris Collins and the team break down decades of experience in Fixed Ops leadership, revealing the timeless lessons every service manager and advisor needs to know. From culture to communication, this episode uncovers why the fundamentals of great leadership haven't changed—even as technology, customer expectations, and CSI metrics evolve. In this episode, you'll learn: ✅What's new (and what's not) in today's car dealership service drive ✅Why accountability and clarity still drive the best performance ✅How top-performing service departments build culture and consistency  ✅Leadership takeaways from Top Dog 2025 and years of real dealership coaching ✅The #1 mindset that separates average service managers from great ones Whether you've been in Fixed Ops for 20 years or you're just stepping into a management role, this roundtable gives you a clear roadmap for leading your team, improving culture, and mastering the service drive. 💬 What's changed most in your dealership over the years? Drop a comment below — we want to hear your take! #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

Your service department's biggest problem might not be your advisors, your techs, or your customers—it's your culture. In episode #331 of SDR, Chris Collins and Coach Christian expose the top seven service department culture killers that are quietly destroying dealership performance, morale, and profitability. If you're a Service Manager or Fixed Ops Director, you'll learn: Why unclear goals and weak leadership breed chaos  How toxic and low performers destroy team morale  Why most managers confuse effort with results  How to rebuild your dealership culture from the ground up Plus: hear Chris's hilarious (and painful) story of trying to get his own car serviced — and how that experience proves how broken many dealership systems really are. Whether you run a high-volume store or a small service department, this episode will help you build the culture your team deserves — and your numbers demand. #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins OnDemand Training FOn-Demandor Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

In SDR #330, Chris Collins, Christian Lafferty, and Hogi expose the 7 biggest pay-plan mistakes that cost dealerships money, motivation, and top talent. From overcompensating mediocrity to confusing multi-page pay structures, this episode breaks down why most Service Advisor pay plans fail — and how to rebuild yours for higher performance, retention, and CSI. You'll learn: Why rewarding average performance destroys culture  The truth about "socialistic" pooled pay systems How to build pay plans that drive results, not resentment Why changing pay plans too often kills trust The one rule for paying on what advisors can control Whether you're a Service Manager, Fixed Ops Director, or Dealer Principal, this episode gives you the blueprint for creating a pay plan that actually motivates — and keeps your best Advisors from leaving. 👉 Watch now and learn how top dealerships pay for performance, not problems. Related episodes: SDR #325: Are You Ruining Your New Service Advisors? https://youtu.be/g4nCsfyp120 SDR #326: 7 Steps to Go from Service Manager to General Manager https://youtu.be/TDUHb3K7nH4 SDR #327: Are You Paying Your Technicians Enough? https://youtu.be/m4cqZLD3A7c #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins #ServiceAdvisor #FixedOps #AutomotiveTraining #DealershipManagement #ServiceDrive #CarDealership #AdvisorPayPlans #ChrisCollins #AutoService #TechnicianRetention #DealerLeadership #FixedOpsGrowth On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

What's running your service department: feelings, or facts? In this episode, #329, Chris, Christian, and Hogi break down what spells success in Fixed Operations. Here's a hint: it's not tradition, and it's not the blame game. It's all about tracking the RIGHT numbers. It's like Moneyball; scouts were worried about intangibles like how a player looked, acted, or "felt," when all they needed to know was whether or not that guy got on base. Tradition, vibes, and relationships can lie; numbers don't. In this episode, you'll learn: 1. Advisor Pay Caps Kill Performance 2. How to hire techs that "get on base" 3. How to spot lies on a resume 4. Which numbers you NEED to be tracking: profitability and CSI 5. Why challenges are an unfair advantage for your Service Department 6. The recipe for a winning system in ANY dealership. If you're a Service Manager or Fixed Ops leader tired of turnover, inconsistent results, and frustrated advisors, this episode will change the way you run your department. 🔥 Facts over feelings. Metrics over ego. That's the Moneyball way to win in Fixed Ops. #ServiceManager #ServiceAdvisor #FixedOps #DealershipLeadership #ServiceDrive #Moneyball On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the "Undercover Millennial," who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook.  #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention  

Are your technicians leaving for $2 more an hour—or is there a deeper reason? In SDR #327, Chris & Christian break down why tech retention has less to do with pay plans and everything to do with leadership, systems, and culture. Most dealerships ask the wrong question: "Am I paying my techs enough?" The real question is, "Have I built an environment where great techs want to stay?" In this episode, you'll discover: - Why weak Service Advisors are the #1 reason techs quit - How broken systems (lost keys, bad dispatch, weak processes) drive top performers out - The role Parts Departments play in technician retention - Why training and mentorship are non-negotiable for long-term success - How shop culture impacts CSI, retention, and customer-pay hours - Leadership lessons that prove: he or she who has the most techs, wins If you're a Service Manager or Fixed Ops leader worried about turnover, flat ROs, and frustrated technicians, this episode is your blueprint for fixing the real problem—not just raising pay. 🔥 Build systems. Train advisors. Protect culture. That's how you keep your best techs.

How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck because they only think about their department. But the path to GM requires mastering leadership, profitability, culture, and dealership-wide strategy. In this episode, you'll learn exactly what separates managers who stay in the service lane from those who rise to the top. We also cover: - The mindset shift every Service Manager needs before becoming GM - Why controlling hours per RO and gross profit isn't enough - How to think like an owner, not just a department head - The importance of recruiting, coaching, and culture-building daily - Industry news, leadership lessons, and Top Dog updates Whether you're just starting to think about your next step—or you're actively gunning for the GM seat—this episode gives you a roadmap to get there. If you want more than just survival in Fixed Ops… if you want to run the whole show… this is the playbook. #ServiceManager #FixedOps #CarDealership #AutomotiveLeadership #ServiceDrive OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

When is a new service advisor really ready? In SDR #325, Chris & Christian break down training timelines, feedback loops, and why rushing onboarding ruins more advisors than it helps. Plus, industry updates on Ford recalls, Nissan's struggles, and more. We also tackle one of the most common questions in the service drive: how long does it actually take to get a new service advisor up to speed? Is it 6 months? A year? Or is there no set timeline at all? Chris & Christian also reveal why "one-size-fits-all" training doesn't work—and how dealerships can create smarter onboarding systems that build confidence, boost CSI, and keep advisors around for the long haul. We also cover: - Why there's no universal timeline for training advisors - How feedback loops and gradual workload increases build lasting success - Leadership lessons on hosting, culture, and Top Dog Live prep - Industry news: Nissan plant closure, Ford F-150 recall, and rising brand loyalty If you're serious about building a high-performing service team—and want to avoid burning out new hires before they're ready—you won't want to miss this one. #ServiceDriveRevolution #DealershipLife #AdvisorTraining #FixedOps #ChrisCollins #TopDogLive Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections? Or is that outdated sales tactic actually hurting CSI, retention, and long-term profitability? We share stories from real dealership experiences—including a Range Rover service visit—and reveal why the way most advisors are taught to handle a "no" is broken. Instead of teaching advisors to push harder, we break down how to build trust, create "key-thrower" customers, and design systems that prevent objections in the first place. We also cover: ✅ The big announcement for Top Dog Live (October 23–24 in Los Angeles, with Chris Voss (Never Split the Difference) ✅ Why alignments, inspections, and advisor write-up systems make or break customer trust ✅ Real talk on recalls, dealer inventory shortages, and the reality of $5,000 mirrors ✅ Why treating symptoms (like "overcoming objections") will never fix your dealership's real problems If you're serious about running a more profitable, customer-focused service drive—and want to stop losing customers because advisors are taught bad habits—you need to hear this one.  #ServiceDriveRevolution #DealershipLife #AdvisorTraining #CustomerExperience #ChrisCollins #TopDogLive #NeverSplitTheDifference Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it's not poutine, but it could change the game for dealerships everywhere). If you care about the industry, the country, and your job in the automotive world, you may want to watch this one! We also hop around from hilarious stories about giving away Jeeps and monster trucks, to serious insights on vocational training, technician shortages, and dealership teamwork – this episode is packed with both laughs and lessons. We also cover: ✅ A cutting-edge new way of doing the news – live, raw, and tech-powered ✅ A discussion about our next potential Service & Parts Manager Challenge (think: Corvettes, teamwork, and big prizes) ✅ How technician shortages are reshaping the auto industry – and how Canada's immigration system might hold the solution ✅ Classic debates: red cars, recalls, audio systems, and even Rolex vs Corvette as the ultimate prize If you're in automotive service or just love cars and business strategy, this one's for you. #ServiceDriveRevolution #Leadership #DealershipLife #AutomotiveService #CorvetteChallenge #Canada #TechnicianShortage #ChrisCollins Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution, Chris and Christian break down the hard truth behind why over 50% of service managers are turned over every year — and it's not what you think. From raw, personal stories of their most personal firings to a detailed breakdown of industry failures, broken leadership systems, and the lack of real mentorship… this episode will hit home for anyone in the Dealership world. What you'll learn: The real reasons service managers get fired (not just gross profit) Why firing someone never gets easier — even when it's necessary Christian's emotional story about firing a close friend Chris' first-ever firing… as a teenage head "Lot Lizard" How dealerships are failing their managers with outdated systems The 9 big mistakes that cost great leaders their jobs How to fix the turnover crisis and lead with vision and empathy If you've ever laid awake the night before a termination… if you've questioned your own value in your role… if you're tired of being set up to fail — this episode is for you. Want to break the cycle? Chris and Christian share proven leadership lessons that reduce turnover from 50% to under 5%. 👀 Also in this episode: Chris' book-carrying system and "everyday carry" video plug Why customer experience is the ultimate marketing tool How to design a service department that feels like a Tesla diner Explore more: Check out our "Books That Changed My Life" series on the Library channel! OnDemand Training For Huge Results - https://shorturl.at/j7J8u  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR

This week on Service Drive Revolution, we're pulling back the curtain on what most will never see. Not theory. Not hype. But raw, real numbers that tell the story of who's actually winning in fixed ops—and who's pretending. Some are still stuck in the mindset that says, "That can't happen in my market." Others are taking informed action and making their way to the green line of success - rewriting what's possible inside a single service drive. We're not just talking performance—we're showing you how leaders behave differently. What they pay attention to. What they no longer tolerate. How they've stopped making excuses and started producing undeniable results that punch through market limitations and dealership folklore. And yes—some of the numbers you'll hear will sound impossible. Until you realize… someone's already doing it. What we're going to ask fundamentally is: What do you believe about your team, your market, your potential—and is it helping you, or is it holding you hostage? We're going deep on what SPOP really represents in the DNA of a team. We're unpacking the shift from "we can't" to "we already did." Plus, in classic SDR style—we'll take a detour through jet skis, AI agendas, and maybe a few uncomfortable truths about recall math and legacy thinking. If you want to laugh, learn, and maybe have your entire standard of performance shattered—this one's for you. #servicedriverevolution #fixedops #servicemanager #serviceadvisor #servicedriverevolution #podcast #auto #autoindustry #ford #autoindustrynews OnDemand Training For Huge Results: https://chriscollinsinc.com/op/ondemand-sales-page/ Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can change your entire iutlook and get you on the green line of success. https://calendly.com/cci-schedule/15-minute-discovery-call Got a question? Call us at 1-833-3-ASK-SDR

In this episode of Service Drive Revolution, Chris and Christian dive deep into one of the challenges facing Service Departments today: How do you take a Quick Lube Tech and grow them into a Master Tech? This isn't just theory—we're talking real, actionable strategies that can transform your technician pipeline. You'll walk away with at least 3–4 powerful ideas that can immediately be implemented in your service department to reduce turnover, improve training, and build your bench. 💡 What You'll Learn: Why it's the Summer of Fixed Ops and how to capitalize on increased driving and travel The importance of creating a clear career path for your entry-level techs How to design systems where form equals function Why mentoring and career mapping matter more than ever How European-style vocational education might inspire new technician development models The real reason many Quick Lube Techs quit within two years—and how to stop it Plus, hear Chris and Christian talk about: Their hilarious road trip habits (spoiler: one loves RVs, one doesn't 🚐✈️) Which cities top their global travel lists 🌍 The Automotive News list ranking dealership groups by service & parts revenue Why leasing, EVs, and midlife crises are reshaping car buying behaviors 👉 Whether you're a service manager, GM, or Fixed Ops leader—this episode is for YOU. Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule

On this episode of Service Drive Revolution, Chris, Christian & Hogie talk with a very special guest - Dave. He's a Chris Collins Elite Member, lifelong automative industry veteran, and true leader in the industry! Dave shares his inspiring rise from Parts Manager to General Manager of a dealership and offers invaluable insights for Parts Managers, Service Advisors, Service Managers and all Fixed Operations staff aspiring to take their careers to the next level. 🔑 In this episode, we cover: How Dave overcame imposter syndrome to step into a leadership role. Why fixed ops professionals are perfectly positioned to become general managers. The surprising truth about why sales is easier than you think when transitioning from fixed ops. Misconceptions about the GM role and the realities of leadership. Practical advice for parts and service managers to think bigger and pursue their full potential. 🌟 Key Takeaways: Don't let self-doubt hold you back—your skills in fixed ops are transferable! Leadership is about solving problems, building trust, and focusing on the customer experience. "Do it faster, don't hold back!"—Dave's advice for aspiring GMs. 📢 Plus, we dive into some wild LA stories (think Tesla shenanigans and road rage!) and share exciting news about a Philadelphia Catholic high school launching a technician training academy, supported by a $1M dealership donation. 🛠️ 👉 Want to learn how to break through limiting beliefs and lead like a pro? Watch now and get inspired! Don't forget to subscribe and hit the bell icon  🔔 to stay updated with new episodes every day. #servicedriverevolution #serviceadvisor #serviceadvisorsuccess #autoindustry #automotivecoaching #serviceadvisor #servicemanager #fixedops #fixedoperations #chriscollinsinc

Ready to revolutionize your automotive shop with video inspections? They're the hottest trend in the industry, but without a clear strategy, they can backfire. In this episode of Service Drive Revolution, Chris, Christian, and Hogi share the best way to make video inspections work for your shop—driving customer trust, technician buy-in, and serious growth. Why watch? If you're adding or refining video inspections, this is your must-see roadmap to success. Discover the 5 critical components that top-performing shops use to create consistent, trust-building videos that actually move the needle. This isn't guesswork—these insights come straight from our Elite coaching group, the best service managers in the country, backed by decades of real shop experience. Here's what you'll learn: How to train your techs to shine as on-camera communicators The secret to a standardized process for flawless consistency Proven ways to highlight the positive and build customer trust How to ditch tech jargon for clear, customer-friendly language Why honest inspections are non-negotiable—because fake data flops  📞 Got questions? Reach out at 833-3-ASK-SDR 🎓 Grab exclusive books and training at https://offers.chriscollinsinc.com 🔔 Subscribe and hit the bell to stay ahead with our latest tips! ❤️ The shops that dominate with video inspections are the ones who act with purpose and get ahead of the curve. If you're ready to elevate your shop and win big, this video is your first step to getting it right. OnDemand Training For Huge Results - https://shorturl.at/j7J8u

Join us on Service Drive Revolution for an informative roundtable discussion about the NEXT impending crisis in the automotive industry! From tariffs to arranged marriages (yes, you read that right!), our expert panel—Chris and Christian, along with coaches Jean, Cliff, Hogie, Vicky, and Fairborz—dive into the challenges facing service departments and dealerships. We reflect on past crises like COVID, the 2008 recession, CDK outages, and even the Ford Pinto gas tank debacle, sharing lessons learned and strategies that separate the winners from the losers.  Discover why adaptability, mindset, and preparation are key to thriving in any storm, and how top performers turn challenges into opportunities. Plus, get a view into our upcoming quarterly virtual meeting, where we'll cover hot topics like The Five Love Languages of Parts, Parts is from Venus, Service is from Mars, and Atomic Habits of the Service Department. Find out which session our panel is most excited about! 🔥 Key Takeaways: How successful dealers double down on what works during a crisis Why tariffs and rising costs could actually benefit service departments The power of creative solutions, like delivering pizzas to frontline workers Why the auto industry resists change—and how to break the cycle 📞 Have a question? Call 833-3-ASK-SDR and we'll answer it on air! 🔔 Don't miss a single episode—subscribe and hit the bell icon for daily uploads! #servicedriverevolution #autoindustry #crisismanagement #dealershipsuccess #automotiveservice #servicemanager #serviceadvisor This video is perfect for service 

In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value!  Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice.  Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq    

🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London 🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today's wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll's immortality 😂 🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently. 🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America. 🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary. 👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn's 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers 🙏 👉 Like this episode? Don't forget to subscribe, hit the bell, and share it with your dealership team. 📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode! 🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com #ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership

Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast 🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary.  🔥 Plus, we talk about: Christian's "Vegas shotgun wedding" 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics 🎯 The surprising connection between Steph Curry, the Olympics, and your service department 👉 Don't miss our April 24th client virtual coaching meeting!  🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary  📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.  #JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast

In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary." 💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to "jingle sensibility" and making memorable moments Collaboration, leadership, and customer experience at the highest level 🎙️ PLUS: Chris and Christian rant hilariously about jet skis, dealership service fails, and why nobody wants to take their money — yes, it's a thing. 🔥 If you're in the automotive or service industry, this episode is packed with laughs, insights, and ideas you can actually use to drive results (and avoid being ordinary). 👉 Don't miss our April 24th virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members 📅 Theme: The Art of Being Extraordinary 🎤 Guest: Scott Erickson 📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance. 📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode! ⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln 💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq 🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests. #Leadership #CustomerExperience #Creativity #ServiceDriveEvolution #ScottErickson #ChrisCollins #JetSkiRant #AutomotiveIndustry #DisneyMagic #BusinessCreativity #Podcast #GrammyProducer

On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control. How do you price your parts? Let us know in the comments!  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc  2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we'll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We'll be back soon with more amazing content, but in the meantime, don't forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and we'll see you soon!