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Nov 22, 2022 29 min

SDR Coaching: Cold Calls with Jack Knight

from Outbound Sales Lift Hosted by Tyler Lindley

#97: Host Tyler Lindley is joined by Jack Knight, founder of CallBlitz, to discuss coaching SDRs in cold calling. Jack explains the four types of call coaching and what he sees as the pros and cons of role playing. He shares specific tips to get reps comfortable making cold calls and the role of an SDR manager in developing their team. Jack and Tyler compare notes on effective scorecards to provide actionable, useful feedback to sales reps. Lastly, they discuss coaching in a remote work environment and how to develop culture when your team isn’t regularly sharing an office. EPISODE HIGHLIGHTS SDR Call Coaching 00:52: Jack compares the four types of call coaching to sports, including the role of a coach or SDR manager 02:10: Why most SDR programs aren’t coaching The Role of SDR Managers 09:21: What SDR managers need for an effective cold call role play 13:56: What makes an effective scorecard — keeping it simple and putting yourself in the prospect’s shoes Sales Coaching and Culture in a Remote Work Environment 18:46: SDR coaching in remote work environments 26:07 Building culture in a remove work environment

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#97: Host Tyler Lindley is joined by Jack Knight, founder of CallBlitz, to discuss coaching SDRs in cold calling. Jack explains the four types of call coaching and what he sees as the pros and cons of role playing. He shares specific tips to get reps comfortable making cold calls and the role of an SDR manager in developing their team. Jack and Tyler compare notes on effective scorecards to provide actionable, useful feedback to sales reps. Lastly, they discuss coaching in a remote work environment and how to develop culture when your team isn’t regularly sharing an office.

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How long is this episode of Outbound Sales Lift?

This episode is 29 minutes long.

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This episode was published on November 22, 2022.

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