Why Organizational Trust Survives (or Crumbles) From a Single Mistake | Marcy Levy Shankman, Founder of MLS Consulting

Host Richard Roman returns for a new season. He sits down with leadership expert Dr. Marcy Levy Shankman for a wide-ranging conversation that explores what trust really means in organizations, why it can take years to build and moments to break, and how emotionally intelligent leadership helps teams navigate complexity, uncertainty, and change. Marcy shares insights from decades of experience across higher education, K–12, and consulting, revealing why authority is not the same as leadership and why sustainable change only happens with people, not through them. They also dig into the “knowing-doing gap,” the role of vulnerability in building trust, and how leaders can create cultures where people feel safe to experiment, learn, and collaborate. If you’re interested in leadership, workplace culture, emotional intelligence, and the real mechanics of trust, this episode offers a thoughtful and practical conversation you won’t want to miss!