PODCAST · society
Fault Lines
by Richard Roman
Fault Lines explores why trust breaks and how to rebuild it in organizations, leadership, communities, and public institutions. Hosted by Richard Roman, PhD, an expert in organizational leadership and trust strategy, the show translates research into actionable playbooks for senior leaders, consultants, and anyone navigating broken trust. Each episode features researchers, executives, and practitioners unpacking what actually works: workplace culture, team dynamics, institutional credibility, and civic trust. New episodes every week. Subscribe and start building trust where it matters most!
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When Trust Breaks, What Fills the Vacuum? | A Solo Episode
Trust is the invisible economy that holds organizations, communities, and even families together, but what happens when it breaks? In this episode, Dr. Richard Roman examines why people stop trusting institutions not because the facts changed, but because the relationship broke down first. Using the autism-vaccine debate as a case study, he separates legitimate trust failures from unsupported causal claims and explains why “more facts” often backfires when trust is already damaged. He breaks down the difference between designed extraction and designed service, showing how systems built on opacity, certainty, and emotional reassurance can feel persuasive even when the evidence doesn’t support them. Roman also reveals why personal stories are powerful but not the same as proof, and why a good outcome does not automatically mean an intervention caused it. From public health to healthcare, HR, government, and leadership, this episode gives you a clear framework for spotting trust breakdowns, understanding what fills the vacuum, and building systems people can actually verify. If you lead people, care for patients, make policy, or simply want to understand why trust erodes so quickly, this conversation will change the way you think about evidence, credibility, and institutional failure.
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The 40-Year Shield: How One Law Fractured Trust Between Families and the Healthcare System
She was told her son would never talk, never live independently, never function without lifelong care. She refused to accept it. In this episode, Tracy Slepcevic, bestselling author of Warrior Mom, founder of the Autism Health Summit, and one of the newest members of the federal Interagency Autism Coordinating Committee, speaks with Richard Roman to trace the fault line between the families who lost trust in the healthcare system and the institutions that stopped listening. From the 1986 Vaccine Injury Act to the design of her own counter-institutional conference, Tracy reveals what happens when a parent's self-trust becomes the only foundation left, and what it takes to build something new from the wreckage. A conversation about accountability, institutional design, and the question every system should be asking: was this built to serve, or built to protect?
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The Link Between Childhood Money Scripts and Chronic Debt | A Solo Episode
In this episode of Fault Lines, Dr. Richard Roman explores why financial struggle is often not a knowledge problem, but a trust problem. Through the story of Holly Morphew, who once carried $67,000 in credit card debt while also managing chronic illness, Richard shows how even highly literate, high-achieving people can avoid looking at their numbers when shame, stress, and survival demands take over. Drawing on research into money scripts, childhood financial socialization, debt and mental health, and financial self-efficacy, this episode breaks down why “just be more confident” is not useful advice. Instead, it reveals a more durable path: awareness without judgment, values-based commitment to a future self, and small repeatable habits that rebuild trust over time. You’ll also hear practical takeaways for individuals, managers, and senior leaders who want to better understand financial stress in themselves and their teams. If you’ve ever avoided a statement, delayed a hard financial decision, or wondered why smart people still struggle with money, this conversation offers a clear and compassionate framework for what’s really happening. Listen now to rethink financial literacy, challenge the shame around money, and understand why trust (not just budgeting) is the foundation of lasting change.
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Self-Trust and Mindset are the Missing Pieces in Building Wealth That Lasts | Holly Morphew, Founder of Financial Impact
Richard sits down with Holly Morphew, accredited financial counselor and founder of Financial Impact, to explore the powerful connection between self-trust, money mindset, and long-term financial freedom. Holly shares the personal story behind her work, including how a health crisis, $67,000 in credit card debt, and years of financial anxiety shaped the coaching philosophy she uses to help others today. Together, they unpack why so many high-achieving professionals still feel unsafe around money, how our earliest money scripts influence adult behavior, and why financial education should be treated as a public good. Holly also explains the difference between financial advising and financial coaching, why she sees money as an infinite game, and how her simple but effective system helps people build assets, increase income, and create sustainable habits. If you’ve ever felt overwhelmed by your finances, struggled with debt, or wanted a healthier relationship with money, this conversation offers practical wisdom and a human perspective on what it really takes to build wealth. Learn more about Holly’s work at financialimpact.com.
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Trust Is Not About Evidence: It's an Act of Imagination and Judgment | A Solo Episode
In this episode, host Richard Roman explores a powerful idea: trust in organizations is not built by certainty, but by imagination. Building on insights from a prior conversation with Rae Greiner, he attempts to illustrate why the best leaders don’t just verify behavior: they develop the judgment to understand people in context. Richard breaks down the difference between rule thinking and case thinking explains the “certainty trap” that causes organizations to over-rely on process and data, and makes the case for a more human approach to leadership, one grounded in empathy, humility, and the willingness to revise your judgment when new information appears. If you lead teams, shape culture, or want a more compelling framework for understanding why trust breaks and how it can be rebuilt, this episode offers a sharp, thought-provoking lens on the real work of leadership. Core themes: Why trust is an act of imagination Rule thinking vs. case thinking How certainty can weaken organizational trust The role of empathy and perspective-taking in leadership Why the best leaders stay open to revision Listen now to rethink what trust really requires and how to build organizations that are sturdier under pressure.
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The Unsettling Truth About Certainty in Victorian Stories and the Illusion of Trust | Rae Greiner, Editor of Victorian Studies
Host Richard Roman welcomes Rae Greiner, associate professor and editor of Victorian Studies, to explore how 18th- and 19th-century novels trained readers to think beyond simple rules and certainty, and why trust, sympathy, and moral judgment are far more complicated than they first appear. The conversation traces the rise of the sentimental and Gothic novel, the shifting relationship between reason and feeling, and how writers like Jane Austen, Dickens, Emily Brontë, and Henry James use narrative to test our assumptions about truth, morality, and human behavior. Dr. Greiner also breaks down Adam Smith’s Theory of Moral Sentiments and explains why sympathy is not just a feeling, but a process of imagination, interpretation, and case-by-case judgment. Along the way, we discuss unreliable narrators, the ethics of withholding judgment, and how literature reflects the messiness of real life. If you’ve ever wondered why stories can make us cry, laugh, distrust, or rethink what we believe, this episode offers a fascinating look at how fiction shapes the way we understand ourselves and others.
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The Science of Male Loneliness and Emotional Disconnection | A Solo Episode
In this episode, Dr. Richard Roman explores a powerful question: what happens when boys grow up without healthy initiation, mentorship, and emotional permission? Building on a prior conversation with Dan Doty, Richard examines the science behind masculine identity formation, the “boy code,” and the developmental cost of emotional suppression in men. Using research from psychology, anthropology, and public health, this episode breaks down why rites of passage, intergenerational mentorship, wilderness experiences, and structured vulnerability matter so much for boys and men. Richard connects these findings to urgent real-world issues including male loneliness, depression, suicide risk, help-seeking avoidance, and the collapse of male mentorship networks. You’ll learn: What initiation actually does for adolescent boys How masculine norms can contribute to emotional suppression Why male mentorship is a public health issue How wilderness and group-based experiences create growth What healthy masculine identity can look like today If you care about men’s mental health, fatherhood, mentorship, youth development, or the future of healthy masculinity, this conversation offers a grounded, evidence-based perspective on one of the most important social issues of our time. Listen now to hear why the initiation gap matters, and what it will take to build stronger boys, healthier men, and more connected communities.
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Into the Wilderness: Confidence, Initiation, and the Future of Men’s Work | Dan Doty, Co-Founder of Fatherhood Ready
In this important conversation, Dan Doty shares how wilderness therapy, men’s groups, and rites of passage shaped his life’s work helping boys and men grow into healthier, more emotionally connected adults. He opens up about the difference between conditional and unconditional confidence, the role of vulnerability in building trust, and why so many modern men are missing the support systems they need to thrive. Dan also reflects on the limitations of “depth cosplay” in men’s work, the importance of staying grounded in everyday life, and why true transformation often begins with simple human connection. From fatherhood and leadership to emotional literacy and male friendship, this episode explores what it really takes to help men move through life’s threshold moments with integrity and care. If you’re interested in masculinity, fatherhood, men’s work, personal growth, emotional resilience, or the power of community, this conversation offers insight, honesty, and a hopeful path forward. Learn more at DanDoty.com.
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What Your Organization's Design Says About Who Truly Belongs There | A Solo Episode
Most organizational trust strategies overlook the deep structural harm embedded in our systems, until now. What if rebuilding trust requires more than transparency and good behavior? What if it starts by recognizing the invisible forces shaping our organizations, and ourselves? In this eye-opening episode, Dr. Richard Roman uncovers how liberation psychology offers a radical new lens on trust that goes beyond surface-level fixes. You’ll discover how oppressive structures distort self-trust, undermine team safety, and breed systemic distrust at every level, from individual identities to civic institutions. He reveals how leaders can identify these harmful patterns, redistribute power, and design collective infrastructures that foster genuine trust and belonging. We break down concrete concepts like naming structural harm, reshaping power dynamics, and embedding collective spaces, principles proven to reshape trust in organizations and communities alike. Plus, hear stories from diverse fields, from healthcare to military veteran groups, illustrating how these ideas translate into real change. You’ll learn why slow, deliberate cultural shifts beat quick fixes, and how skeptical leaders can still embrace groundbreaking frameworks without feeling accused or overwhelmed. If you believe trust is the foundation of every thriving organization, but feel stuck in outdated approaches, this episode is your invitation to see beyond behaviors and into the systemic roots of distrust. It’s essential listening for leaders committed to authentic change, and for anyone striving to rebuild trust at every level of their work and community. Are you ready to see your organization (and the patterns shaping it) through a new, liberating lens? Tune in now, and discover how to translate this powerful psychology into tangible action that transforms trust from the ground up.
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How Immigrant Roots Continue to Shape Trust and Resilience Today | Dr. Ayli Carrero Pinedo, Founder of In Alignment Wellness
Unlock the transformative power of trust in healing, especially when navigating trauma, race, and systemic harm. Dr. Ayli Carrero Pinedo shares a compelling, never-before-told journey from immigrant beginnings to leading conversations on racial trauma, mental health, and social justice, revealing the subtle yet profound ways trust shapes recovery and resilience. Most of us underestimate how trust (both in ourselves and institutions) affects healing from racial and systemic trauma. Dr. Pinedo explores how trust breaches occur, why they persist, and how communities and individuals can rebuild a sense of safety and agency. Her story from a critical overnight in a hospital to groundbreaking research in liberation psychology highlights resilience in the face of systemic harm. This episode drops powerful insights into how trusting relationships, cultural safety, and collective action accelerate healing and restore hope where it’s needed most. You’ll discover: the significance of trust in trauma recovery, especially within marginalized communities; practical strategies for building psychological safety in vulnerable populations; how transformative, culturally-centered approaches challenge oppressive systems and promote collective healing; the critical role of community, leadership, and vulnerability in restoring faith in systems that have historically failed us. We break down: the impact of systemic betrayals on mental health; the importance of cultural humility and authentic connection in therapy; and innovative practices that leverage community resilience, veteran trust, and social justice principles. Dr. Pinedo shares how racial trauma intertwines with mental health, and the crucial shifts needed in both therapy and societal structures to foster trust and equity. This isn’t just a conversation about healing; it's a call to action. If you're committed to transforming systemic harm and empowering marginalized voices, this episode offers concrete steps to foster trust in yourself, your community, and institutions. Whether you're a mental health practitioner, community leader, or someone seeking personal healing, understanding how trust bridges individual and collective liberation is essential for meaningful change. Join us and learn how to turn trauma into collective strength, rebuild trust against all odds, and advocate for silenced communities. This episode is essential listening if you believe healing and social justice go hand in hand, and that trust is the most powerful tool we have to move forward.
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The Radical Shift: From Knowledge to Behavior as the New Competitive Edge in a Trust-Scarce World | A Solo Episode
In this episode, Richard Roman examines one of the defining questions of the AI era: when does technology actually serve people, and when does it quietly extract from them? Using the example of AI-powered leadership coaching, Richard expands the conversation into a broader framework for understanding trust in organizations, higher education, and public institutions. At the center of the discussion is a powerful distinction between “design service” and “design extraction.” Richard explains how the same AI system can either strengthen trust or erode it depending on who owns the data, who benefits from the analysis, and whether the person being observed has real agency. From manager feedback and student proctoring to government decision-making, the episode shows how design choices shape trust outcomes in every domain. Richard also explores why trust in institutions is contracting, why employees and students are increasingly wary of surveillance disguised as support, and what it would take to rebuild confidence in AI systems. He closes with a practical lens for evaluating any AI tool: does it serve the person first, or someone else? If you care about AI ethics, leadership development, higher education technology, public trust, or the future of work, this episode offers a timely and thought-provoking framework for navigating the next decade. Keywords: AI trust, leadership coaching, institutional trust, AI ethics, higher education, student surveillance, government AI, workplace AI, data privacy, organizational leadership
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The Hidden Power of Real-Time Feedback for Transforming Modern Leadership | Ben Perreau, Founder of Parafoil
Richard Roman speaks with Ben Perreau about how AI and cognitive science are reshaping leadership development, manager feedback, and employee engagement in the modern workplace. They explore why frontline managers are often the real lever for organizational change, how real-time feedback can improve self-awareness, and why trust and psychological safety must remain at the center of workplace technology. Ben shares the story behind Parafoil, an AI-powered leadership tool designed to help managers improve through day-to-day behavioral insights rather than slow, outdated performance reviews. The conversation also dives into the challenges of building ethical AI, the importance of human empathy in leadership, and why self-awareness is becoming a critical skill for leaders in 2025 and beyond. If you’re interested in AI for leadership, manager development, workplace culture, or the future of work, this episode offers practical insights and a thoughtful look at how better feedback can help people lead with more clarity, confidence, and humanity. Listen to learn: Why frontline managers are key to organizational change How AI can support, not replace, human leadership The role of self-awareness in effective management How trust is built through small, consistent interactions Why ethical design matters in AI-powered workplace tools Join the conversation on the future of leadership, and discover how better feedback can help create stronger teams and healthier organizations.
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Neuroscience Evidence That Mindfulness Changes Leadership from the Inside Out | A Solo Episode
In this follow-up to the conversation with Andrew McNeill of LX Leaders, Richard Roman explores what happens when awareness, trust, and accountability break down at every level, from the nervous system of a leader to the culture of an organization. Using recent news around Purdue Pharma, the UAE’s exit from OPEC, and Google’s classified AI contract, he shows how the gap between what institutions say and what they do erodes trust, weakens teams, and makes real accountability harder to achieve. Richard then connects those examples to the science of mindfulness and leadership, explaining how stress response, psychological safety, and vulnerability shape decision-making, communication, and team performance. Drawing on research from neuroscience, Harvard, Google’s Project Aristotle, and organizational studies, he makes the case that well-being is not a side project; it is infrastructure. He also offers practical steps listeners can apply right away: Start a mindfulness practice; Create a short reset before meetings; Notice who isn’t speaking; Revisit your team charter; Assess whether your organization is investing in lasting development or temporary energy. If you care about leadership, team culture, and building organizations people can actually trust, this conversation offers a powerful, research-backed roadmap.
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The Science Behind Psychological Safety and How Mindfulness Builds Trust | Andrew McNeil, Principal of LXLeaders
Most leaders are missing the secret ingredient that transforms stress into success. Andrew McNeil reveals how a simple mindfulness shift helped him thrive amidst the chaos of government crises, and how you can do the same. After hitting burnout at the pinnacle of his career, Andrew turned to mindfulness and discovered it did more than reduce stress; instead, he found it dramatically improved his leadership, team collaboration, and resilience under pressure. Now, he’s on a mission to embed practical mindfulness techniques into organizations, helping leaders build trust, foster psychological safety, and unlock their team’s full potential without sacrificing performance or authenticity. You'll discover the scientifically-backed strategies Andrew used to create a grounded, resilient mindset, including his favorite morning rituals and how to respond (rather than react) in high-stakes moments. We break down how mindfulness can boost retention, improve team collaboration in crisis environments, and turn workplace tension into genuine connection. Andrew shares a powerful, step-by-step approach to cultivating trust through vulnerability and authentic leadership, especially in challenging team dynamics or during trust breakdowns. This episode is perfect for leaders seeking sustainable ways to lead with presence, manage stress, and foster a culture of kindness and high performance. If you’ve ever wondered how top-tier executives stay centered and how mindfulness can be a game-changer for your organization, this conversation will give you clear, accessible tools to start today. Andrew McNeil is a senior leadership coach and founder of LX Leaders, known for translating mindfulness into practical, organizational success. His work has helped government leaders, Fortune 500 teams, and entrepreneurs unlock resilience and trust, proving that emotional intelligence and compassion are the foundation of true leadership success. Don’t miss this episode if you’re ready to lead with purpose, build trust faster, and harness the power of mindfulness in your workplace. The future of leadership is mindful, and it starts here.
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The Trust Erosion Inside You That’s Secretly Destroying Your Career | A Solo Episode
Most workplace burnout isn’t just fatigue; instead, it’s a trust crisis that erodes your confidence, curiosity, and connection with yourself and others. When chronic stress fractures your relationship with yourself, it creates a cycle of doubt, isolation, and diminishing performance. But here’s the truth: rebuilding that trust is not only possible, it’s essential to regain control over your well-being and your career. In this eye-opening episode, Richard Roman explores the hidden fault line beneath rising burnout rates, revealing how chronic stress damages your brain’s decision-making capacity and your capacity for curiosity. You’ll discover that burnout isn’t just an individual issue; it’s a systemic trust failure at multiple levels. Jeremy Hannah, a talent development leader with nearly 20 years helping Fortune 500s, shares his personal journey from burnout to rebuilding curiosity and confidence, and how you can do the same. We break down: The neuroscience behind burnout and how it rewires your decision-making and risk assessment The critical role of self-trust as the foundation for all other relationships at work The five stages of repairing burnout, including practical strategies like Microwinds and external feedback loops Proven frameworks to reignite curiosity and rebuild neural pathways, step-by-step How organizational trust failures compound personal burnout and what leaders can do to restore psychological safety This isn’t just another talk about work-life balance. It’s a blueprint for urgent, systemic change because when trust erodes, so does your ability to thrive professionally and personally. If you’re feeling overwhelmed, disconnected, or questioning your own competence, this episode offers tangible hope and practical tools for reclaiming your mental resilience. Perfect for leaders, HR professionals, and anyone feeling the stress of modern work because healing starts with trust. Stop accepting burnout as inevitable and learn how to rebuild your inner confidence, one small step at a time. If you’re ready to turn the tide on burnout, tune in now. Jeremy Hannah’s story of transformation and this dive into trust and stress might just change how you see your work and yourself forever.
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The Power of a Career Break to Reclaim Your Confidence and Purpose | Jeremy Hannah, Founder and Principal of Viante Talent Solutions
What does it take to rebuild your career, your health, and your sense of purpose when burnout pushes you to the edge? In this episode, we sit down with Jeremy Hannah, co-founder of Viante Talent Solutions, to explore how a career break, a global reset, and a commitment to self-trust helped him transform exhaustion into clarity. Jeremy shares the slow burn that led to severe burnout, the moment he knew something had to change, and how stepping away from work for a sabbatical helped him reconnect with his values, his health, and his long-term vision. From reversing type 2 diabetes and losing 60 pounds to traveling the world with his wife and launching a coaching and consulting business, Jeremy’s story is a powerful reminder that sometimes the bravest move is to pause.We also dive into the “art and science” of coaching, the psychology behind career transitions, and why confidence, intention, and psychological safety are essential for real growth. Jeremy explains his Forward Methodology and how helping people find the path in front of them can lead to lasting change, especially when they feel stuck, discouraged, or ready for something more meaningful. If you’ve ever questioned your career direction, felt trapped by complacency, or wondered whether a sabbatical could change your life, this conversation will leave you inspired to rethink what’s next. In this episode, you’ll learn: Why burnout is often a slow build, not a sudden event How a sabbatical can create real healing and clarity The difference between being comfortable and being complacent Why confidence is a key factor in career transitions How coaching can help people reconnect with purpose and take action Tune in for an honest, thoughtful conversation about leadership, transformation, and the courage to choose a different path. Keywords: burnout recovery, career break, sabbatical, career transition, coaching, leadership development, self-trust, purpose, organizational psychology, confidence, personal growth, Viante Talent Solutions
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Knowledge Isn’t Enough: Building Trust to Close the Knowing-Doing Gap | A Solo Episode
Host Richard Roman explores a powerful idea from leadership consultant Marcy Levy Schankman: the “knowing-doing gap” isn’t really a knowledge problem; instead, it’s a trust problem. Drawing on research in psychological safety, organizational development, and emotionally intelligent leadership, Richard breaks down why leaders often know what to do but still fail to act, and why fear, hierarchy, and low-trust cultures keep change from sticking. Through real-world examples and current research, this episode examines how psychological safety supports experimentation, why authority is not the same as leadership, and how organizational systems can quietly punish the very behaviors they claim to value. Richard also offers four practical principles for practitioners who want to close the gap between insight and action: Diagnose the culture; Reframe failure as data; Align systems with values; Earn relational trust before expecting behavioral change. If you lead teams, advise organizations, or care about building healthier workplace cultures, this conversation will challenge how you think about trust, leadership, and sustainable change. Listen in for a sharp, thoughtful look at why so many leadership programs fall short, and what it really takes to help people act on what they already know. Keywords: knowing-doing gap, trust problem, psychological safety, leadership development, organizational culture, emotional intelligence, change management, workplace trust, leadership training, team leadership, employee engagement.
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Why Organizational Trust Survives (or Crumbles) From a Single Mistake | Marcy Levy Shankman, Founder of MLS Consulting
Host Richard Roman returns for a new season. He sits down with leadership expert Dr. Marcy Levy Shankman for a wide-ranging conversation that explores what trust really means in organizations, why it can take years to build and moments to break, and how emotionally intelligent leadership helps teams navigate complexity, uncertainty, and change. Marcy shares insights from decades of experience across higher education, K–12, and consulting, revealing why authority is not the same as leadership and why sustainable change only happens with people, not through them. They also dig into the “knowing-doing gap,” the role of vulnerability in building trust, and how leaders can create cultures where people feel safe to experiment, learn, and collaborate. If you’re interested in leadership, workplace culture, emotional intelligence, and the real mechanics of trust, this episode offers a thoughtful and practical conversation you won’t want to miss!
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Staying with the Trouble: The Practice of Building Trust Through Presence and Connection | A Solo Episode
In this season two finale, host Richard Roman reflects on the biggest themes that emerged across ten powerful conversations about trust, systems, healing, leadership, and change. From higher education and poverty to entrepreneurship, branding, yoga, and ecological crisis, this episode connects the dots between different stories and reveals a shared question: what do we do when the systems meant to help are actually causing harm? Drawing from conversations with guests including Anne Kim, Kevin McClure, Michelle Thielen, Shannon Lucas, Sonia Baschez, Reem Barrow, and others, Richard explores how harmful systems are often designed to function exactly as intended, why the people driving change are so often the first to burn out, and how self-trust becomes the foundation for transformation. Along the way, he shares practical insights on attention, relational action, identity, and the importance of finding your people (your “odd-kin”)in a fractured world. This finale doesn’t offer a tidy answer. Instead, it invites listeners to stay with the trouble, hold complexity with honesty, and take small but meaningful steps toward trust, care, and collective change. If you’re interested in systems thinking, personal growth, burnout, leadership, social impact, or rebuilding trust in uncertain times, this conversation offers a thoughtful and grounded close to the season. Tune in for a reflective, honest, and inspiring episode that brings together the heart of the season and leaves you with questions worth sitting with.
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Inside the Admissions Committee: What Colleges Really Look For (Cross-Promoted)
In this cross-published episode from You’ll Thank Us Later, Christine Wilson sits down with Richard for an open, clear-eyed conversation about the college application process, mainly what influences decisions, what applicants should prioritize, and how to navigate a system that often feels opaque or anxiety-inducing. Richard shares practical insights from his experience in admissions and his ongoing doctoral research on trust in higher education. Together, they explore: Why Early Decision is often misunderstood How admissions officers actually read applications and evaluate essays Which extracurriculars signal authentic engagement, and which ones don’t matter nearly as much as people think How institutional priorities shape outcomes more than “perfect” student profiles Why families should stop comparing their student to everyone else How public and private universities differ in mission, incentives, and evaluation What financial aid offices are really doing behind the scenes For parents, students, counselors, or anyone curious about how admissions decisions get made, this episode offers clarity, calm, and a more trustworthy pathway through a process that can otherwise feel overwhelming. Note: This episode was originally recorded in June 2025. Keywords college admissions, higher education, trust, financial aid, application strategy, essays, public vs. private universities, student success, education policy, parental guidance Stay Connected If this episode resonated with you, here are a few ways to stay connected and go deeper: 📩 Substack – Read essays and reflections that expand on each episode at Trust Be Told on Substack. ▶️ YouTube – Watch clips, shorts, and full conversations on the Trust Be Told YouTube channel. 📲 Instagram – Join the conversation and see behind-the-scenes stories at @trustedpod. 🌐 Website – Explore resources and download The Trust Toolkit at Trusted Arc Labs. And don’t forget to follow, rate, and review the podcast wherever you listen. Thank you for your support!
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How Trust, Identity, and Vulnerability Drive Paradigm Shifts in Business | Chris Endersby & Mickey Wilson, Co-Founders of Firestarter Collective
In this episode, we sit down with the co-founders of Firestarter Collective to explore how branding, identity, and trust shape business growth in the B2B world. Dr. Chris Endersby and Mickey Wilson share how their different career paths (from social work, academia, leadership, coaching, entrepreneurship, and agency life) came together to build a bold partnership grounded in strategy, creativity, and relationship-building. We dig into what makes a brand truly trustworthy, why differentiation matters more than ever, and how authentic messaging can help founders earn confidence before they ever get in the room. The conversation also covers the role of coaching in uncovering deeper identity, the tension between creativity and commercial structure, and why self-trust is one of the biggest challenges entrepreneurs face. You’ll also hear how Firestarter’s DARE formula (differentiation, authenticity, resonance, and expression) helps businesses build brands that are not only memorable, but meaningful. If you’re a founder, marketer, or B2B leader looking to sharpen your positioning and build stronger trust with your audience, this episode is packed with practical insight and inspiration.
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The Power of Heart-Centered Leadership to Transform Organizations | Reem Borrows, Founder of Dreem Coaching and Consulting
In this impactful episode, Reem Borrows, founder of Dream Coaching and Consulting, shares how her journey from Palestine to Australia shaped her approach to heart-centered leadership, resilience, and human performance. Drawing from more than 20 years in corporate leadership across sales, marketing, training, and development, Reem explains why true growth starts with values, self-awareness, and the willingness to question what no longer serves us. We explore the dangers of leadership stagnation, the role of emotional intelligence and inclusion in effective teams, and why strategic plans only matter if they are actually lived through consistent habits and culture. Reem also opens up about identity, belonging, and the power of human stories to cut through division and propaganda. This conversation is a compelling reminder that leadership is not just about performance metrics; it’s about trust, responsibility, and the courage to create meaningful change. Listen to discover: Why heart-centered leadership is essential in today’s world How values shape better decisions and stronger culture The connection between resilience, identity, and growth Why critical thinking and inclusion matter in leadership How to move from busyness to meaningful impact If you’re interested in leadership development, executive coaching, resilience, DEI, organizational culture, and values-based strategy, this episode offers both insight and practical wisdom.
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The Surprising Role of Universities in Widening Socioeconomic Inequality | Dr. Sara Goldrick-Rab, author of "Paying the Price"
Most discussions around higher education focus on the economics. What if the real crisis is about trust, accessibility, and relevance? Sara Goldrick-Rab, a sociologist who has spent her entire career fighting for affordable, equitable college access, exposes the systemic failures that have left countless Americans invisible and unheard. Her personal journey from her grandfather’s GI Bill stories to current policy debates reveals a powerful truth: higher education can be a tool for opportunity or a barrier to success. In this eye-opening conversation, Sara shares the deeply human stories behind college enrollment, dropout rates, and public trust. She argues that the elite narratives and policy missteps create a disconnect between what people want and what they need, from community colleges to land grant institutions, from job retraining to basic healthcare. You'll discover the hidden strategies driving the high costs, the political motivations behind attacks on public universities, and how funding models often prioritize research over the very students they’re supposed to serve. Sara breaks down the myths, such as the “college as a rite of passage,” and invites us to rethink higher ed as a lifelong, flexible pursuit accessible to everyone, at any age. You’ll learn: Why the current obsession with four-year degrees ignores the real needs of working Americans; How trust (and the stories we tell) can change the future of education; Actionable ways to bring higher education closer to communities through funding, partnerships, and storytelling. This is essential listening if you care about restoring faith in institutions, fixing systemic inequality, and creating pathways for all Americans to thrive. Sara Goldrick-Rab is a distinguished professor and advocate for educational equity, known globally for her research on the impact of policy on opportunity and her fearless critique of higher education politics. Her work has transformed how policymakers and institutions understand affordability, trust, and access. She is author of Paying the Price (2016). Whether you're an educator, policymaker, student, or parent, this episode challenges you to see higher education through a new lens, and offers hope for building a system that truly works for everyone. Don’t miss these insights into fixing a broken system from the inside out!
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The Five Phases to Activate and Accelerate Breakthrough Innovation | Shannon Lucas, Co-Founder of Catalyst Constellations
In this episode, Shannon Lucas shares her journey in building an innovation program at Vodafone and the challenges that come with driving organizational transformation, including burnout among change-makers. She explores the unique role of catalysts (individuals who spark and sustain change within organizations) and the importance of recognizing, supporting, and empowering them In this episode, we sit down with Shannon Lucas to explore the hidden power of catalysts inside organizations, those fast-moving, highly intuitive change-makers who spot opportunities others miss and help teams turn transformation ideas into real results. Shannon shares how her career in global innovation led her to co-found Catalyst Constellations, why so many high-impact employees burn out, and what leaders can do to support the people driving positive change. We also dig into the five attributes of a catalyst, the role of trust in innovation, why traditional change management often fails, and how organizations can activate internal talent to accelerate transformation. If you’ve ever felt like you see problems before everyone else does (or you lead people like that) this conversation will make you feel see and understood. Topics include: Building innovation programs at Vodafone, Cisco, and Ericsson Why catalysts are often overlooked in large organizations Burnout, rejuvenation, and sustainable change leadership How trust unlocks transformation The Catalyst Constellations program and its five phases Learn more at catalystconstellations.com and take the quiz to see if you might be a catalyst.
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Why Public Trust in Government Is Crumbling and How Private Industries Exploit It | Anne Kim, author of "Poverty for Profit"
Most people don’t realize how private industry, privatization, and government failures intertwine to sustain systems that trap and profit from vulnerable communities. Anne Kim, renowned journalist and policy expert, exposes the shocking networks fueling America’s ongoing poverty crisis, and how transparency and systemic change could restore trust and equity. In this compelling conversation, you’ll uncover how a complex web of private contractors, from tax preparers to dialysis providers and criminal justice companies, exploits systemic weaknesses, often operating invisibly in plain sight. Anne shares eye-opening insights from her book Poverty for Profit, revealing industry-by-industry breakdowns: how for-profit firms profit from low-income tax credit skimming, prison privatization, and even the administration of public health programs like Medicaid. You’ll learn why these industries flourish in a landscape plagued by systemic distrust, political manipulation, and laws designed to outsource rather than improve public services. You'll also discover the historical roots of America’s suspicion of poverty (fueled by ingrained cultural myths of worthiness and self-made success) and how these beliefs have shaped policies that systematically stigmatize and marginalize vulnerable populations. The episode dives into how privatization, starting from Reagan’s era and culminating in recent welfare reform, has hollowed out government capacity, which turned essential services into profit centers that often prioritize their own interests over the public good. This isn’t just about exposing corruption; instead, Anne argues that dismantling these harmful systems requires restoring trust through competent, transparent governance and a moral reckoning with who benefits from poverty’s persistence. She offers practical advice: fostering empathy, engaging locally, and holding leaders accountable are vital steps for anyone eager to contribute to a more equitable America. If you're concerned about the future of social safety nets, or want to understand how vested interests influence policies that impact millions, this episode is essential listening. Anne Kim is a journalist, lawyer, and senior editor at Washington Monthly Magazine, known for her investigative reporting into systemic inequality and the privatization of public services. Her work has shed light on how entrenched industries benefit from a broken system, and how informed citizens can push for reforms rooted in fairness and accountability. Perfect for policymakers, activists, educators, or anyone hungry for a deeper understanding of the forces shaping America’s social safety nets, and eager to explore real paths toward rebuilding trust and opportunity for all.
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How Storytelling Can Repair Broken Systems and Rebuild Public Trust | Bernadette Marciniak, Founder of Solhaus Media
Bernadette Marciniak shares how a background in journalism, photography, and videography shaped her approach to storytelling, trust, and leadership. From growing up in a family of Polish immigrants to building Solhaus Media in Los Angeles, Bernadette explains how visual storytelling can do more than create beautiful content; it can also help nonprofits, social impact organizations, and small businesses connect with audiences in a more honest and meaningful way. We dive into the role of vulnerability in rebuilding trust, why storytelling matters in a time of misinformation and over-saturation, and how creative work can repair systems that no longer serve people well. Bernadette also discusses her work with survivors of gender-based violence, food insecurity nonprofits, and mission-driven brands that need both strategy and visuals to move their message forward. This conversation is a must-listen for anyone interested in journalism, nonprofit marketing, brand storytelling, creative entrepreneurship, and the future of trust in media. Bernadette’s perspective is thoughtful, practical, and human, a necessary reminder that stories can do more than just inform. They can create change. Listen now to hear how Solhaus Media helps organizations turn authentic storytelling into impact.
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From Deep Betrayal to Healing: A Journey of Trust and Resilience | Michelle Thielen, Founder of YogaFaith
In this powerful episode, Michelle Thielen shares the remarkable story behind Yoga Faith and the lessons she learned through entrepreneurship, betrayal, forgiveness, discernment, and rebuilding trust. From a life-altering business setback to a deeply personal leadership crisis, Michelle opens up about how faith, resilience, and embodied practice helped her move forward and create a mission-driven organization rooted in purpose. We explore the origins of Yoga Faith, why Christian spirituality and yoga can coexist, and how posture, breath, and trauma-informed movement can support healing. Michelle also shares how her work with trafficking survivors shaped her approach to trust, leadership, and community care, and why she believes healing begins with looking inward and leading by example. If you’re interested in faith-based leadership, healing after betrayal, trauma-informed wellness, Christian yoga, entrepreneurship, or building trust in community, this conversation offers both encouragement and insight. Listen to hear: How Michelle turned hardship into purpose Why discernment matters in leadership and relationships The role of forgiveness in rebuilding trust How Yoga Faith blends scripture, prayer, and movement Why embodied healing matters for trauma survivors Tune in for an honest, hopeful conversation about resilience, calling, and the power of trusting your path
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13
Famine and Flood: What 14th-Century England Teaches Us About Climate Resilience | Shannon Gayk, author of "Apocalyptic Ecologies"
In this thoughtful conversation, Richard Roman sits down with his former English professor, Shannon Gayk, to explore how medieval literature and environmental writing can speak powerfully to the climate crises of the present. Professor Gayk is the author of Apocalyptic Ecologies. She reflects on the ways apocalyptic stories, biblical retellings, and ethical traditions from the Middle Ages offer surprising insight into how we live, grieve, care, and remain attentive in fragile times. From the Black Death and the Little Ice Age to modern climate emergency, this episode draws striking parallels between historical catastrophe and today’s environmental uncertainty. We discuss themes of trust, deep attention, embodied care, and “making odd kin” in moments of crisis, as well as why staying with the trouble may be more meaningful than trying to escape it. We also talk about the power of walking in nature, the importance of presence, and how ancient texts can help us reimagine responsibility toward both human and more-than-human life. If you’re interested in climate humanities, medieval studies, religion, literature, or the ethics of care, this conversation offers a rich and moving perspective.
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12
The Science of Vibes: How Connecting Culture Builds Customer Trust | Sonia Baschez, Founder of Bend Growth
In this episode, we sit down with Sonia Baschez, an early-stage startup marketer and fractional CMO at Yapping as a Service (YAAS), to unpack why the best marketing doesn’t feel like marketing at all; instead, it feels like a story people want to follow. Sonia shares how her path from immigration law and architecture firms to political campaigns and startup growth shaped her approach to communication, trust, and action-driven storytelling. We dive into the rise of “forensic fandom,” the power of building in public, and why brands that understand culture can create stronger emotional connections with their audiences. Sonia also breaks down what separates cringe trend-hopping from smart, authentic brand participation, using examples from Nike, Wendy’s, Taylor Swift, and major viral moments in pop culture and politics. If you’re a founder, marketer, creator, or anyone trying to turn attention into trust, this conversation is packed with practical insight on how to make your message clear, compelling, and impossible to ignore.
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How Organizational Care Can Transform Universities from the Inside Out | Dr. Kevin McClure, author of "The Caring University"
In this thought-provoking episode, Richard speaks with Dr. Kevin McClure about the realities of burnout, trust, and organizational care in higher education. Drawing from his research, his book The Caring University, and years of interviewing higher ed professionals, Dr. McClure explains why so many faculty and staff feel stretched thin, and why the solution can’t just be “better individual time management.” Instead, the conversation explores how institutions can create healthier, more sustainable workplaces by rethinking systems, leadership, employee voice, compensation, hybrid work, and the gap between stated values and lived experience. They also unpack how the pandemic accelerated long-running issues in higher education, why trust is the foundation of healthy organizations, and what it really means for universities to act with integrity. If you care about higher ed leadership, workplace culture, employee wellbeing, or the future of trust in organizations, this episode offers a practical and profound human perspective on what change could look like and where it’s already happening.
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AI Won't Replace Human Judgment But It Could Make You Smarter | Gal Borenstein, CEO of The Borenstein Group
In this episode, we sit down with Gal Borenstein, founder of The Borenstein Group, to unpack how trust, vulnerability, and deep industry knowledge shape successful marketing in the age of AI. Gal shares how he built a top B2B branding agency from the ground up, why “making creativity a science” has guided his work for nearly 30 years, and how the best client relationships are built through discovery, alignment, and mutual respect. Richard and Gal also explore the real role of AI in marketing, the difference between hype and long-term value, and why human judgment still matters more than ever. Why this works: it taps into the listener’s desire for practical insight and authority by promising a strong point of view on trust, AI, and business growth. This conversation is especially valuable for founders, marketers, and business leaders who want to understand how to create meaningful connections, avoid vanity metrics, and build systems that produce repeatable, predictable outcomes. Whether you’re navigating branding, B2B marketing, or the changing landscape of AI, this episode offers a thoughtful roadmap for staying relevant while staying human.
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From Corporate Ladder to Heart-Centered Leadership: Embracing Love Over Control | Genevieve Pitturo, Founder and Principal of Beyond Bedtime
We sit down with Genevieve Pitturo, founder of Pajama Program, now Beyond Bedtime, to explore how self-trust, compassion, and purposeful leadership can transform lives. Genevieve shares the powerful moment that pulled her away from a fast-moving corporate career and into a mission centered on children’s well-being, emotional care, and bedtime security. Richard and Genevieve talk about the surprising question from a six-year-old that helped shape her life’s work, the early uncertainty of leaving a successful career, and how she built trust with donors, volunteers, partners, and the children her organization serves. Genevieve also shares practical insights on leading with love, rebuilding trust in teams, and creating cultures rooted in connection rather than control. If you’re interested in leadership, nonprofit growth, trust-building, purpose-driven work, or personal transformation, this conversation offers heartfelt lessons and real-world wisdom you can apply right away. Listen in to hear how one act of care became a movement, why leading with love matters more than ever, and how trust begins with listening to the heart voice.
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Trusting Your Intuition Is the Key to Unlocking Your Spiritual Potential | Alex Amorosi, Founder of The Subtle Universe
After a brief summer hiatus, Richard Roman sits down with Alex Amorosi to explore the deep connection between trust, intuition, and personal transformation. Alex shares how a winding path through yoga, Reiki, energy healing, intuitive work, and astrology led him to The Subtle Universe, a practice centered on helping people understand their own nature more clearly. Together, they unpack what it means to be highly sensitive, how to recognize and protect your energetic boundaries, and why self-trust is often the first step toward real healing. Alex also explains how astrology can serve as a roadmap for navigating life transitions, not as a prediction of fate, but as a guide to tendencies, cycles, and the deeper patterns shaping our lives. From learning to read the “feeling tone” of a room to helping clients find the modality that speaks to them most, this conversation offers a grounded and compassionate look at intuition, emotional awareness, and the courage it takes to listen to yourself. If you’ve ever felt called to explore your sensitivity, your purpose, or the next chapter of your life, this episode will meet you right where you are. Listen in for a thoughtful conversation about intuition, energy healing, astrology, self-trust, and the power of honoring who you truly are.
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How Personal Trust Drives Systemic Change: A Heartfelt Journey from the Inside | A Solo Episode
In this personal solo episode, host Richard Roman steps away from the interview format to share the story behind the podcast and the lived experiences that shaped its mission. From growing up as a queer kid in Southern Virginia to working inside higher education, policy, and institutional leadership, Richard reflects on how trust is built, broken, and rebuilt in real life. This episode explores the core questions driving the show: Why do people lose faith in institutions? What does it take to repair trust after betrayal? How do leaders, communities, and individuals create spaces where trust can actually grow? Richard also shares the five biggest lessons he’s learned so far from conversations with guests across education, politics, business, and advocacy: Trust is a muscle. Authenticity matters more than performative statements. Trust looks different from the margins. Control can get in the way of connection. Self-trust is the first trust of all. As the podcast enters a new chapter, Richard opens up about what’s staying the same, what’s evolving, and how this work is becoming a platform for bigger conversations, deeper reflection, and community dialogue. If you care about leadership, institutional change, and the human side of trust, this episode offers a compelling mix of insight, vulnerability, and vision for what comes next.
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6
The Surprising Habits That Foster Trust Before You Even Enter the Room | Jo Newell, Founder of Monday Strategies
In this episode, Richard Roman sits down with Jo Newell, founder and CEO of Monday Strategies, for a powerful conversation about trust, leadership, representation, and communication. Jo shares how she built her career across nonprofit, startup, and corporate spaces, what it means to lead with integrity, and why trust is never static. Trust must be earned, protected, and rebuilt every day. Together, they unpack the real meaning of executive presence, the pressure of being “the first,” and the challenge of navigating imposter syndrome in leadership. Jo also explains how mentors and sponsors can shape a career, why communication is at the heart of every strong team, and how speaking with authenticity can build trust in any room. If you care about courageous leadership, workplace culture, public speaking, or the future of inclusive leadership, this conversation offers practical insight and honest reflection. Tune in for a masterclass in showing up with confidence, clarity, and purpose. Keywords: trust and leadership, executive presence, imposter syndrome, inclusive leadership, communication skills, workplace culture, women in leadership, public speaking, leadership development
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The Unexpected Power of Building Trust Through Consistency and Transparency | Kyle Hagge of Morning Brew, Inc.
We sit down with Kyle Hagge, Chief of Staff to the CEO at Morning Brew Inc., to explore how one of the most influential modern media brands builds trust, loyalty, and engagement at scale. Kyle shares his perspective on the evolution of Morning Brew, why consistency and transparency are essential to audience trust, and how the company balances human creativity with the rise of AI-generated content. We also dig into the difference between audience and community, what young professionals often misunderstand about career growth, and why learning to focus on the highest-leverage work can transform your career trajectory. Kyle reflects on lessons from his time at Morning Brew, his work in civic media with Bridge the City, and why local news and community engagement still matter more than ever. If you’re interested in digital media, audience building, leadership, AI in content creation, or career development, this conversation is full of practical insights and big-picture thinking. Listen now to learn how trust, clarity, and intentionality shape the future of media and professional growth. Keywords: Morning Brew, digital media, audience growth, community building, AI in media, trust in journalism, career growth, leadership, business news, local news, content strategy
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The Surprising Shift in Talent Acquisition That Costs Companies Top Talent | Michelle Magnetti, Founder and Principal of Magneaux
Unlock the secret to transforming your organization through trust and leadership in this eye-opening episode with Michelle Magnetti, founder of Magneaux and wellness podcast co-host. She reveals how trust is the linchpin in recruitment, team engagement, and company culture; she shares practical strategies to rebuild and leverage trust in today's evolving workplace landscape. Delving into her impressive 20-year background in talent acquisition and HR, Michelle highlights how recent shifts, like AI automation, remote work, and hybrid models, are reshaping how organizations attract, engage, and retain top talent. Learn why traditional hiring tactics no longer suffice and discover innovative approaches that prioritize authenticity, soft skills, and human connection instead of just resumes and keywords. You’ll discover: How the pandemic humanized workplace relationships, making vulnerability and authenticity essential for trust-building The critical role of transparent communication during organizational changes and layoffs Why nurturing leadership that’s adaptable, collaborative, and emotionally intelligent creates a resilient, high-trust culture How to balance recruitment automation with a human-centered approach, maintaining genuine relationships with candidates and employees The importance of personal branding and authenticity on platforms like LinkedIn for job seekers and leaders alike Whether you’re a recruiter, HR leader, CEO, or just navigating career growth, missing out on these insights could cost you top talent, employee engagement, and organizational success. Michelle emphasizes that trust isn’t a one-time fix; instead, it’s an ongoing commitment rooted in openness, consistency, and genuine care. For anyone eager to foster a workplace where trust drives performance and happiness, this episode offers the blueprint to lead with authenticity and transform your organizational culture. Perfect for leaders committed to humane, strategic growth or HR professionals seeking to modernize their talent strategies, this conversation is your guide to navigating the new era of trust in organizations. Dive in to gain tangible frameworks and mindset shifts that will elevate your leadership and your team’s potential. Michelle Magnetti is the founder of Magneaux, an expert in innovative talent acquisition and organizational trust. With her rich background in HR, she helps companies implement human-centered, scalable hiring frameworks that build lasting trust and engagement. Her insights are shaped by real-world experience across high-stakes government and corporate environments, making this a must-listen for forward-thinking leaders ready to embrace change. Don’t miss out on this essential episode. Transform your approach to trust, leadership, and talent today.
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3
The Hidden Power of Accreditation: How Data Builds Public Trust in Higher Education | Dr. Laurie Shanderson, CEO of Accreditation Insights
Richard Roman sits down with higher education leader and accreditation expert Dr. Laurie Shanderson, Founder of Accreditation Insights, to unpack one of the most misunderstood forces shaping colleges and universities today: accreditation. From the Trump administration’s latest executive order targeting accreditors to the future of quality assurance, institutional trust, and student protection, this conversation explores why accreditation matters far beyond bureaucracy. Dr. Shanderson explains how accreditation works, why it can be a powerful tool for improvement, and how institutions can use data, transparency, and leadership to strengthen trust with students and the public. They also discuss the future of higher education in a changing political landscape, the rise of online and for-profit programs, the role of innovation in accreditation, and what students should really look for when evaluating a degree. If you are interested in higher education, leadership, public trust, or the future of learning, this episode offers a sharp, timely look at what quality really means. Listen now to hear how accreditation, accountability, and trust intersect in higher education, and why the conversation matters more than ever.
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How Transparency and Consumer Choices Are Reshaping College Value | Ben Cecil, Third Way
In this episode, we focus once more on higher education policy. Ben Cecil of Third Way shares his perspective about accountability in higher education, public trust in colleges, student success, and the future impact of federal student aid. Ben explains why transparency, completion rates, and return on investment matter more than ever as institutions face growing pressure to prove their value to students, families, and taxpayers. We explore core higher ed topics including Title IV funding, Pell Grant expansion, student debt, affordability, equity gaps, first-generation student support, and the challenge of helping students not just enroll, but graduate. Ben also shares why colleges should focus less on prestige and more on outcomes that improve economic mobility and long-term student success. If you are interested in higher education reform, college affordability, student outcomes, education policy, or how institutions can rebuild public confidence, this episode offers a thoughtful and data-driven conversation about what needs to change in higher ed.
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Why Higher Education's Biggest Challenge Is Its Slow-to-Change Culture | Dr. Bridget Burns, University Innovation Alliance (UIA)
We sit down with Dr. Bridget Burns to explore how higher education can better serve students by redesigning institutions around trust, collaboration, and real outcomes. Bridget shares the personal experiences that shaped her commitment to higher ed, from growing up in rural Montana to discovering the transformative power of college and student leadership. She explains how the University Innovation Alliance has helped increase low-income graduates by 43% and graduates of color by 100%, and why those gains came from building a high-trust network of campuses willing to learn from one another. The conversation also dives into predictive analytics, student success, public trust in higher ed, and why career readiness must start in the classroom, not at graduation. If you care at all about the future of higher education, student mobility, and the leadership needed to create lasting change, this episode offers a thoughtful and practical look at what it really takes to move the sector forward.
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How Authentic Influencer Marketing Builds Trust in a Skeptical Digital World | Christine Wilson, CEO of MtoM Consulting
Most brands are losing consumer trust because of inauthentic content, and they don’t even realize it. Christine Wilson is the founder of M2M Consulting. In this conversation, she reveals the counterintuitive approach that’s helping brands build genuine credibility and connect with younger audiences. If you’re tired of feeling like your marketing is just noise, this episode is your game-changer. Dive into Christine’s journey from a mom-focused marketing consultant to a full-service digital agency leader, and discover how authenticity became the secret weapon in a world overwhelmed by misinformation. She breaks down how influencer marketing evolved from mom bloggers to TikTok stars, and why real stories (and real vulnerability) are the keys to winning trust today. You’ll discover: The true power of authenticity in social media and why Gen Z and millennials crave real connections over polished ads How trustworthy influencers grow their communities and how brands can borrow that trust ethically The emerging impact of AI on content creation and why transparency around AI-generated content is vital for credibility Practical tactics for crafting messaging that feels genuine, from creative briefs to storytelling that highlights authentic user experiences Future trends like live streaming, AI ethics, and the importance of emotional connections in video content In a landscape riddled with skepticism, those who master transparency and authenticity unlock unprecedented opportunities. Ignoring these shifts risks falling behind, but embracing them can propel your brand into true consumer loyalty. Perfect for digital marketers, small business owners, and brand strategists, this episode arms you with the insights to navigate trust in the digital age. If you’re ready to build credibility that lasts (and turn browsers into loyal fans) hit play now. Christine Wilson is the founder of M2M Consulting, a digital marketing agency celebrating over 13 years of helping brands forge authentic connections with their audiences. She’s a trusted voice on influencer marketing, trust-building, and the future of content, especially in a world where digital authenticity is king.
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From Student Advocacy to Open Source AI: A Trust Story | Katie Steen-James, Open Source Initiative
Trust is under pressure across higher education, public policy, and emerging technology, and Katie Steen-James has spent her career working right in the middle of it. In this episode, Katie joins Richard Roman, Ph.D. to share what she’s learned from years of policy advocacy, student lobbying, and institutional strategy, and why so many organizations struggle to connect with the people they serve. Katie reflects on how early experiences at the University of Missouri shaped her understanding of trust, why transparency matters more than polished messaging, and how personal stories can often move people more effectively than data alone. The conversation also turns to her new role at the Open Source Initiative, where she’s helping shape the future of open source AI at a time when definitions, standards, and incentives are all in flux. If you care about higher education, public trust, policy influence, or the future of AI, this episode offers a clear-eyed look at what it takes to build credibility in a divided world.
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The Real Leadership Secret: Building Community Starts with Personal Values | Erin Seheult, CEO of WITH Leadership
Most leadership advice focuses on charisma or titles, but the real secret to inspiring trust and authentic influence lies in simple, powerful habits you can start today. Erin Seheult, Ph.D. of WITH Leadership uncovers the four foundational habits of genuine leadership and how they enable you to lead with authenticity, confidence, and compassion, no matter your personality or position. Discover the moment that transformed Erin's understanding of leadership at age eight, and how a small act of kindness shaped her lifelong approach. She shares her journey through transformational and authentic leadership theories, revealing that true influence isn’t about being the loudest or most charismatic, but about cultivating self-awareness, core values, relational transparency, and balanced decision-making. These habits, which anyone can develop, create leadership that is sustainable, trustworthy, and deeply impactful. In this episode, you’ll learn practical strategies to: Build trust through small, intentional actions rooted in authentic care Cultivate self-awareness and set personal values that guide your decisions Practice relational transparency to foster genuine connections Make balanced decisions under pressure, even when mistakes happen Shift from “I don’t know” as a weakness to a powerful leadership tool Erin shares stories from her experience as a college RA, highlighting how embracing vulnerability and asking questions built trust and transformed teams. She challenges common misconceptions like leadership being reserved for extroverts or those with titles, emphasizing that leadership is a behavior, not a position. Her insights reveal why authenticity is the highest frequency you can operate on and how it sustains your ability to meet high expectations without sacrificing integrity. Understanding leadership as a community-builder, Erin advocates for teaching young people about the power of genuine connection, especially in a culture obsessed with individual achievement. Her perspective on trust, community, and authentic influence offers a refreshing, no-nonsense blueprint for anyone serious about becoming a more effective, compassionate leader. Perfect for aspiring leaders, managers, educators, and anyone committed to leading with purpose and greater integrity. This episode is your roadmap to cultivating trust, authenticity, and resilience in every relationship.
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Why Trust and Transparency Are the Keys to Sustainable Agriculture | Rod Snyder, Founder of Junction Strategies
Most policymakers and farmers misunderstand each other, yet trust is the foundation that can transform agriculture’s future. Rod Snyder is the founder of Junction Strategies. He shares how building genuine relationships with rural communities has reshaped climate and sustainability efforts over the last 20 years. From a pioneering trip to the UN climate summit in Copenhagen to creating a new office dedicated to agriculture at the EPA, Rod reveals how authentic engagement and incremental progress are changing the game.You'll discover: How rural communities and government agencies can overcome decades of mistrust through real human connection The critical role of stakeholder collaboration across farmers, corporations, nonprofits, and policymakers in advancing climate solutions Why embracing imperfect, incremental innovations (like no-till farming and biotech research) is essential to long-term sustainability The long-term vision for technology transfer and decarbonizing the global food system by 2050 Practical strategies to turn skeptics into advocates by framing climate resilience as farm survival In a time when the politics of sustainability threaten to stall progress, understanding how trust is rebuilt (layer by layer) can accelerate meaningful change. For anyone navigating agriculture, climate policy, or rural development, this episode offers actionable insights to foster collaboration, bridge gaps, and push forward with confidence. Rod Snyder is a leading advocate for sustainable agriculture and climate solutions, with two decades of experience working across government, nonprofits, and the private sector to cultivate trust and create impact. Perfect for policymakers, farmers, climate advocates, and stakeholders committed to shaping a resilient, equitable future in agriculture. Don’t miss these lessons on leveraging trust as your most powerful tool for transformation.
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How Trust Is Both Created and Proven | Sarah Glenn, CEO and Founder of Completely Coaching
Trust isn't just an abstract concept. It's grounded in vulnerability, dependability, and the stories that shape us. In this debut pilot episode, host Richard Roman dives into what trust really means in our personal and professional lives. He sits down with Sarah Glenn, founder and CEO of Completely Coaching, whose work transforming careers and lives is built on the foundation of trust, both earned and rebuilt. Sarah shares how trust manifests through vulnerability and dependability, illustrated with powerful analogies like tree rings and lotus flowers, revealing why trust is a delicate dance of proving and proving worth. You’ll discover: How personal trust is about vulnerability, and professional trust hinges on dependability The surprising ways childhood experiences, like school sports and relationships, shape our trust patterns today Why trust often breaks down in institutions and social media, and how that impacts our societal fabric Practical frameworks Sarah uses to rebuild trust, trust in yourself, in others, and within teams The importance of boundaries, active listening, and setting clear goals to foster trust in coaching and leadership This episode is perfect for anyone feeling cautious about trust, navigating change, or seeking to strengthen connections in a skeptical world. Whether you’re a leader, a team member, or someone working on personal growth, understanding trust from Sarah’s expert perspective offers a roadmap to resilience, vulnerability, and transformation. Sarah Glenn is a results coach, executive coach, and leadership strategist known for helping over 4,700 individuals and 200 businesses rebuild confidence and redefine success. Her insights are grounded in her own journey of trust, resilience, and lifelong learning. Tune in to learn how trust, once broken, can be restored, and how cultivating it can unlock new levels of influence, authenticity, and personal power. Because at the end of the day, trust isn’t just about others; it’s about trusting yourself first. Ready to explore the real structure of trust and how to rebuild it? Hit play now and start your journey toward deeper connection and greater impact.
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Trust Be Told - Coming March 20th!
What does trust mean to you? Is it a feeling? A decision? Or something you only notice when it’s gone? Get an inside look at Trust Be Told, premiering March 20th! Hosted by Richard Roman, this show dives into the real stories behind trust in relationships, business, leadership, and society. Subscribe now and join us on this journey. Because trust isn’t just an idea—it’s the foundation of everything that works. New episodes launching soon!
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ABOUT THIS SHOW
Fault Lines explores why trust breaks and how to rebuild it in organizations, leadership, communities, and public institutions. Hosted by Richard Roman, PhD, an expert in organizational leadership and trust strategy, the show translates research into actionable playbooks for senior leaders, consultants, and anyone navigating broken trust. Each episode features researchers, executives, and practitioners unpacking what actually works: workplace culture, team dynamics, institutional credibility, and civic trust. New episodes every week. Subscribe and start building trust where it matters most!
HOSTED BY
Richard Roman
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