Season 6 | Ep 64 | Structuring A Kickoff Call That Sets You Up for Success

To set your clients up for success and establish a long-lasting relationship, it’s imperative to understand their emotions during kickoff.  In this episode of The Agency Blueprint, I talk about things you need to do to build a successful relationship with a new client. I explain how to build clarity on a lot of things including; communication and client information to avoid misalignment.  Tune in to learn where client-agency relationships go wrong and how to avoid it.  Key Questions:   Are you aware of your client’s emotions during the kick-off to help you build a phenomenon relationship? (0:40) What’s your process of transferring your clients’ information to all your team members? (13:48) How do you inform your clients about the roles, responsibilities, and communication standards? (15:58) What You’ll Discover: How to set up an introduction framework between your client and your team [2:13] Have smart goals to help you measure the success of a client’s project (4:00) The step-by-step process of how to execute the plan (5:10) How to set up a clear understanding for the client on how to work with you [8:45] How to clearly lay out the framework of the project’s timeline to avoid misalignment [11:04] How to manage and transmit clients’ information to every member of your team (13:48) How to outline roles, responsibilities, and communication standards to your client (15:58)Free Copy of The Practical Agency Book.Real Life Agency Success StoriesWeekly agency tactics YouTube ChannelProfitability Accelerator Call - If you're looking to make a change today schedule your profitability accelerator call to define what is possible for your agency in the next 90 days.