Season 6, Episode 10: Unpacking Customer Lifetime Value (with Daniel McCarthy)

In this episode of the podcast, I speak with Daniel McCarthy on the topic of Customer Lifetime Value (LTV / CLV). This is Daniel's second appearance on the podcast; he first joined me in April to discuss his paper, Evaluating the Impact of Privacy Regulation on E-Commerce Firms: Evidence from Apple’s App Tracking Transparency.In this episode, Daniel provides an overview of the CLV / LTV metric. Among other topics, we cover:The concept of LTVThe commonalities observed across companies that utilize LTV successfullyThe analytical challenges in deriving LTVWhich functional team within an organization should own the LTV metricThe right dimensionality / granularity of user segmentation to use in calculating LTVThe ways in which companies overcomplicate the LTV calculationHow the LTV metric can be kept currentWhether improvements to LTV through product or marketing optimization over time should be assumed when calculating LTVThanks to the sponsor of this week’s episode of the Mobile Dev Memo podcast:INCRMNTAL⁠⁠. True attribution measures incrementality, always on.Universal Ads is Comcast's self-serve TV ads platform that lets you launch campaigns in minutes across premium inventory from NBC, Paramount, Warner Brothers Discovery, Roku, and more.Interested in advertising in the Mobile Dev Memo newsletter or podcast? ⁠Get in touch⁠.The Mobile Dev Memo podcast is available on:Apple PodcastsSpotify