Season 7, Episode 10: Deploying AI personalization at scale

On this week's episode of the podcast, I am joined by Christina Augustine, the COO of Bloomreach, to discuss the rapidly evolving landscape of AI-enabled personalization in digital marketing and e-commerce. We explore how the shift from predictive models to generative agents is fundamentally changing how brands interact with consumers across multiple touchpoints. Among other things, we discuss:How agentic commerce tools will redefine the traditional customer journey beyond simple search and browse functionsWhether real-time behavioral signals can replace static cohort-based segmentation for truly individualized marketingWhat role Answer Engine Optimization will play in the future of organic discovery as search habits shiftWhy data quality remains the primary bottleneck for brands attempting to deploy sophisticated AI personalization at scaleIf conversational shopping interfaces can significantly reduce product return rates by improving consumer purchase confidenceHow marketers should balance the high cost of personalized SMS with the broader reach of email campaignsWhen the industry will transition from defensive data siloing to a more integrated cross-channel signal environmentThanks to the sponsors of this week’s episode of the Mobile Dev Memo podcast:⁠⁠INCRMNTAL⁠⁠⁠. True attribution measures incrementality, always on.Xsolla⁠. With the Xsolla Web Shop, you can create a direct storefront, cut fees down to as low as 5%, and keep players engaged with bundles, rewards, and analytics.⁠Branch⁠. Branch is an AI-powered MMP, connecting every paid, owned, and organic touchpoint so growth teams can see exactly where to put their dollars to bring users in the door and keep them coming backInterested in sponsoring the Mobile Dev Memo podcast? Contact Mobile Dev Memo advertising.The Mobile Dev Memo podcast is available on:YouTubeApple PodcastsSpotify