Season B - Ep. 3: Scott Salkin, SVP & GM at Gainsight Essentials, on Customer Success in SMBs

Scott discusses the rise of Customer Success, Gainsight Essentials, its GTM strategy, and the most common mistakes by SMBs when it comes to CS.BIOScott Salkin is SVP & GM, Gainsight Essentials at Gainsight. He is a seasoned entrepreneur, CEO, and senior B2B sales and marketing executive. Prior to joining Gainsight, Scott was the founder and CEO of Allbound, a B2B SaaS platform dedicated to helping businesses accelerate revenue through channel partners and ecosystems.TIMESTAMPS01:20 Scott's path to Gainsight04:15 Rise of Customer Success06:50 Changes in Customer Success09:00 Gainsight Essentials12:45 Essentials' GTM strategy vs the Gainsight's GTM14:40 Customer Success KPIs for SMBs17:10 Most common mistakes by SMBs18:20 Vision for Gainsight EssentialsSeason B is Sponsored by CELIGO, IPaaS for Mid-Market companies.SIGN UP at https://www.saashimi.cloud to receive transcripts of the interviews and news about upcoming guests and events.