Service Recovery for Improving the Patient Experience

from Healthcare Experience Matters · host Healthcare Experience Foundation

Mary-Lyn Baldauf joins the Healthcare Experience Matters show this week delivering insight for improving the patient experience through a strong service recovery strategy. Mary-Lyn is the Chief Executive Officer (CEO) of Qsource. This is her inaugural appearance on our podcast. Learn More: https://healthcareexperience.org/service-recovery/

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How long is this episode of Healthcare Experience Matters?

This episode is 13 minutes long.

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This episode was published on February 16, 2023.

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