Session 04 - Probably The Best Use of Words in the Communicating Process

What’s the Difference Between Evaluation Language and Descriptive Language? In everyday life, we use language to express our wishes, desires to friends, family, and work colleagues. It’s natural to use words and yet words account for only 7% of communication (Mehrabian). A huge 93% is non-verbal. Just think about that! Therefore, if words account for only 7% of communication isn’t it logical, therefore, that we need to become the best we can be to communicate at the optimum level.