SH18: What are we pretending not to know?

In this episode, we explore the journey of Nic Emery, a graduate of the Human Factors in Diving course, as she shares her experiences in cultivating psychological safety within her dive center, The Fifth Point. Nic emphasizes that this endeavor is a continuous process, requiring self-reflection, time, and commitment. She narrates how her team began quietly building a culture of psychological safety since 2021, influenced by the principles of Human Factors in Diving. Nic highlights the importance of open communication, vulnerability, and feedback in fostering psychological safety, both within her team and among divers. She shares a pivotal moment when they decided not to dive due to challenging conditions and how it led to a realization about the authority gradient and the need for psychological safety among customers. Nic's story showcases the gradual integration of these concepts into their dive center's culture and the steps they are taking to make it a part of their customer experience. The episode provides insights into creating an environment where individuals feel empowered to speak up and contribute to safety.   Original blog: https://www.thehumandiver.com/blog/what-are-we-pretending-not-to-know   Links: The Fifth Point diving: https://fifthpointdiving.com/ https://thehonestdiver.com/ Nic’s blog about why dive pro’s should talk about bad dives https://fifthpointdiving.com/the-dive-pro-hub/why-dive-pros-should-talk-about-bad-dives/ Display design https://drive.google.com/drive/folders/1a84tbFQcJe4RTbzxb20MWUMwJLX45gLZ?usp=sharing More blogs about psychological safety https://www.thehumandiver.com/blog?tag=psychological+safety Building a team series https://www.thehumandiver.com/blog/team-building-psych-safety-1 https://www.thehumandiver.com/blog/team-building-psych-safety-2 https://www.thehumandiver.com/blog/team-building-psych-safety-3 https://www.thehumandiver.com/blog/team-building-psych-safety-4   Tags:  -English Leadership Nic Emery Psychological Safety Teamwork