Shannon Francetic - Stay the Course

Use this link to let Bryan know your thoughts about this episode In this episode of 'Win the Week,' Bryan welcomes Shannon Francetic, a key figure in Union Home Mortgage's operations team. Shannon, who has been with the company since 2015 after a career in the airline industry, discusses her journey and the development of the Loan Officer Assistant (LOA) department. She emphasizes the importance of building a supportive community for LOAs, sharing insights on managing economic challenges and delivering great customer service. Shannon and Bryan also discuss the impact of maintaining a positive attitude, providing honest feedback, and the necessity of staying the course through fluctuating market conditions. This episode provides valuable advice for loan officers and highlights the importance of teamwork and effective communication in achieving long-term success.00:00 Introduction and Welcome00:27 Purpose of the Call01:34 Guest Introduction: Shannon Franek03:49 Shannon's Journey to Union Home Mortgage06:02 Building the LOA Department11:06 Challenges and Support in the Industry29:00 Advice for Loan Officers33:35 Conclusion and Final Thoughts