She Was Losing 10% of Her Clients Every Month and Didn't Know It: Episode 1330

Caitlin Fuessel started her cleaning company in Dallas at 18 years old in 2019, and in this episode she sits down with Mike Campion to talk about the hidden problem that kept her revenue flat even when her marketing and hiring were thriving. Mike breaks down exactly how they used her tracking data to spot the issue in minutes, make a hard personnel decision, and build the systems that needed to exist from the start. Caitlin shares the real emotional journey... from fear of calling her own clients to hitting her lowest churn month ever at just 3% in March. If you've ever felt like you're working hard but not growing, this episode will show you what might actually be going on.