“Shielding our colleagues from unnecessary toxicity” with Florian Rohde

Today I chat with Florian Rohde, currently Community & Player Support Lead at YAGER. We talk about how as a community manager, you can support your colleagues to do their job in the best way possible while shielding them from all the unnecessary noise. Games mentioned in this episode: The Cycle, The Cycle: Frontier, CrossFire Europe, Summoners War, Call of Duty: Black Ops 6, Yakuza series Find Florian on: LinkedIn: https://www.linkedin.com/in/florianrohde/ Twitter: https://x.com/FeraFlox Bluesky: https://bsky.app/profile/feraflox.bsky.social Florian's blog posts on being a community manager: https://yager.de/2024/04/11/community-management-at-yager/ https://yager.de/2024/09/04/what-being-a-gamer-taught-me-leadership/ The Community Lounge is brought to you by Feature Upvote: Painlessly collect feedback from your players. More insights, less noise. Chapters (00:00:00) - The Community Lounge(00:00:37) - A World of Warcraft mural(00:02:07) - What Exactly Is Your Role as a Community Manager?(00:05:17) - How to become a Community Manager in the Games Industry(00:11:08) - What's The Difference Between Community Management for Mobile and Console Games?(00:13:19) - Community Management: Shield Your Clients From Toxic Feedback(00:18:43) - How to moderate the toxicity in the community(00:24:18) - 5 tips for becoming a Community Manager(00:29:39) - Where do you learn to do your job better?(00:31:21) - What Game Have You Been Playing Recently?(00:32:31) - Florian Roede on the Community Lounge