Ship with Confidence: How SMBs Can Protect Their Supply Chain

Send me a messageIn this week's episode of the Digital Supply Chain podcast  I had a fascinating conversation with Eduardo Lopez Soriano, the Chief Marketing Officer for UPS Capital. We discussed the importance of shipping insurance for small and medium businesses, the changes in customer expectations and priorities, and the trends that are contributing to a rise in shipping issues. Eduardo shared how UPS Capital provides a shipping insurance solution for all carriers, not just UPS, which is different from carrier liability. Insurance can provide SMBs with a safety net for their packages and protect their reputation with end consumers. In addition, claims are much faster, and it’s actually cheaper than carrier liability. We also discussed the fact that customers want a guarantee of replacement for a damaged package and that 72% of SMBs have received negative reviews due to shipment issues. Eduardo stressed the importance of insurance for SMBs to compete with larger retailers and to provide a great customer experience. It was an enlightening and fascinating conversation, and I thank Eduardo for joining me on the podcast today. Support the showPodcast supportersI'd like to sincerely thank this podcast's generous Subscribers:Alicia FaragKieran OgnevGary LynchAnd remember you too can become a Resilient Supply Chain+ subscriber  - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one and give you access to bonus episodes of topical, timely supply chain resilience analysis.🎤 Looking for a keynote speaker on supply chain resilience, AI, and sustainability?I help leaders understand the forces reshaping global supply chains, from geopolitical disruption and climate risk to AI and real-time decision-making. Download my Speaker Pack: https://tinyurl.com/spkrpckFinallyIf you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a message using this link.If you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks for listening.