Shipping, Listening, and the Power of User Feedback

Welcome back to Flight Path! In this week’s episode, David, Brad, and Molly reflect on a whirlwind of product improvements, user interviews, and upcoming events. From AI-powered enhancements to better formatting tools, a redesigned trip overview tab, and smarter invoicing flows, the team shares what’s new, what’s coming soon, and what they’ve learned from talking to advisors.This episode offers a candid behind-the-scenes look at what it means to build a product with your community, not just for it.Timestamps & Highlights:[00:00] – Welcome from David, Brad, and Molly – and a shoutout to last week’s community response[03:30] – Upcoming Tern events: Cruise360 + May 15th product launch webinar[05:44] – Feature shipped: Ability to cancel stuck processing tasks[06:41] – New business credential display (and what it unlocks for invoicing)[08:36] – Major AI import improvements: cleaner formatting, better parsing, no more data loss[12:18] – Formatting, bolding, and lists retained through AI assist 🤯[14:16] – A deep dive into how advisor feedback is reshaping the product[15:50] – What advisors are asking for and how Tern is solving it: forums, payment splits, cruise library search, content folders[20:32] – Redesigning the trip overview tab with real-world workflows[24:27] – What we’re learning about card authorization and compliance in luxury markets[25:42] – Why Tern’s product and design team stays close to users[28:28] – Want to talk to Brad or Molly? Just email them 😉[29:17] – What’s coming next: folders, new trip dashboard, invoicing, and more